{"id":2882015,"url":"https://alion.io/job/richemont-crm-client-engagement-manager","title":"CRM & Client Engagement Manager","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":155,"ghost_share":0,"stale_share":0.826,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":724},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-08T00:00:00Z","employer_posted_date":"2026-06-08","last_verified_at":"2026-10-26T07:43:32Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":140},"description":"The Oldest Fine Leather Goods House in the World\nFounded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830.\nCreated in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations.\nDelvaux Video http://www.youtube.com/watch?v=I0j0zMebgbI\nKEY RESPONSIBILITIES\nCustomer Loyalty :\nManage and execute regular & ad-hoc customers loyalty actions (e-mail, client gifts, client events, VIP treatments) by conducting necessary tasks such as segmentation, customer data handling, contents/material preparation, vendor management, result tracking.\nEnsure activity/project coordination with other teams and departments (Boutiques, Retail, Marketing, PR, etc.) and HQ.\nWork with the global team to update the CRM APP, communicate and implement Japanese requests and improvement wishes.\nPerformance Monitoring:\nMeasure impact, analyze results of CRM related events and propose recommendations for the future.\nUtilize internal CRM APP to visualize CRM performance and report to relevant departments.\nNew Customer Recruitment:\nManage projects for new customer recruitment actions such as tie-up actions with external partners.\nCustomer Data Insight:\nAnalyze customer data to understand customer profiles and build major KPIs for CRM actions by using CRM-related IT tools, co-working with HQ CRM team.\nPrivacy Policy:\nDeep understanding Richemont privacy policy and related legal requirements (Personal Information Protection Law, etc.) to act as a main contact point for personal information related topics.\nLead implementation and revision of personal information related actions in boutiques and in back office\nClienteling plans & tools and loyalty program:\nLeads the improvement and ensure the efficient use of the existing Clienteling tool in Japan.\nEnriches BTQ/SA’s individual contact plans by identifying the right Clients to contact for the right purpose at the right timing: SA’s client portfolio analysis & individual recommendations.\nShares information related to Clienteling systems with BTQs through relevant internal platforms.\nMonitors and communicates results of all Clienteling activities.\nClient treatment plans & tools (Giftingand Client treatment):\nLeads the overall Client treatment strategy across departments.\nCreates customized client treatment plans (events, activities, etc.) both to recruit new clients and to support sales associates in treating existing clients.\nStrengthens each SA’s individual relationships through gifting and client treatment plans: develop specific programs to treat all DELVAUX Clients categories with meaningful gifts to increase client satisfaction and loyalty to the Maison.\nQUALIFICATIONS\nOver 2 years CRM experience in CRM/Client Engagement/Clienteling in the luxury fashion industry.\nExperience facing and interacting with clients\nAnalytical skills with creative thinking and business acumen.\nNative level Japanese language skills, Business level English language skills\nGood computer literacy in Microsoft Office\nATTRIBUTES\nBusiness acumen\nEnergy, motivate all staff\nToughness\nProactive & Self driven\nStrategic thinking\nStrong persuasion skills to move projects forward\nGreat sensitivity to clients’ needs & aspirations\nCapacity to manage several projects simultaneously\nResult-oriented","description_format":"text","description_chars":3505,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-19T23:04:08Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.166,"p_room":0.28,"age_days":140,"expected_fill_days":34,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/richemont-crm-client-engagement-manager","json_url":"https://alion.io/job/richemont-crm-client-engagement-manager.json","meta":{"generated_at":"2026-10-26T10:38:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they 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