{"id":2823073,"url":"https://alion.io/job/richemont-customer-service-advisor","title":"Customer Service Advisor","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":167,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-22T20:04:05Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.\nRole Overview\nA.Lange and Sohne is looking for a Customer Service Advisor who will lead the daily operations and administration of our service/repair and watchmaker workshop within our Flagship Boutique in New York City.\nResponsibilities\nServe as a key liaison between Boutique Management, watchmakers, Boutique teams, clients and internal departments, ensuring clear communication and timely follow through on directives and requests.\n\nSupport the day-to-day administrative and operational needs of the workshop, proactively coordinating priorities and following through to completion.\n\nManage the preparation, packing documentation and coordination of all incoming and outgoing service/ repair shipments. shipments received, processed, tracked and dispatched accurately and according to schedule and brand standards.\n\nExecute and follow up on directives from retail operations manager and Retail Director, ensuring actions, deadlines and outstanding items are tracked and completed.\n\nMaintain an organized and efficient front and back of Boutique workshop environment in accordance with brand standards,\n\nProvide accurate, timely, and professional communication with Boutique teams and clients regarding service and repair matters.\n\nCommunicate effectively with clients via phone, email, and web inquiries, coordinating internally to ensure timely responses and resolutions.\n\nProactively identify potential client or operational issues, particularly related to service lead times, and escalate concerns appropriately.\n\nCo-ordinate the flow of information and services between watchmakers, boutique teams and other internal stakeholders.\n\nMaintain spare parts inventory and ensure compliance with Richemont inventory and audit controls.\n\nEnsure adherence to Richemont Group and A.Lange & Sohne policies and audit requirements in the handling of customer service and repair merchandise.\n\nPrepare and distribute weekly reporting and other business information as requested by management.\n\nExecute and follow up on directives from retail operations manager and Retail Director, ensuring actions, deadlines and outstanding items are tracked and completed.\n\nMaintain visibility on outstanding tasks, follow up with relevant stakeholders and proactively flag delays or issues requiring management attention.\n\nProvide flexible administrative and operations support to Retail Director as business needs and priorities evolve.\n\nQualifications\nPossess a strong ‘can do’ attitude with an understanding of the luxury client experience.\n\nBachelor’s Degree preferred\n\n3+ years of relevant professional experience, experience within the luxury, timepiece, or service administrative industry preferred.\n\nHighly organized, agile, and able to effectively manage multiple priorities in a fast-paced environment.\n\nDemonstrates strong critical thinking and problem-solving skills with solution-oriented mindset.\n\nTaking initiative and demonstrates a strong sense of ownership, accountability and consistent follow through.\n\nAbility to take direction, execute efficiently and proactively follow up on outstanding tasks and priorities.\n\nDetail oriented and conscientious with a high degree of accuracy and discretion.\n\nMust be flexible to change and adaptiveness in work responsibilities.\n\nAvailability and flexibility to work to the changing of Boutique schedule.\n\nProficiency with MS Office software required - including strong excel skills, SAP experience preferred.\n\nAdditional language skills are a plus.\n\nAssist with special projects as needed. - Able to lift up to 40lbs.\n\nRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.\n We Offer - United States\nEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.\nAt Richemont, We Craft the Future!\nExpected Salary Range: $32-35/hour\nSalary will be determined based on relevant skills and experience.","description_format":"text","description_chars":4940,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-18T19:32:05Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.206,"p_room":0.28,"age_days":51,"expected_fill_days":8,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/richemont-customer-service-advisor","json_url":"https://alion.io/job/richemont-customer-service-advisor.json","meta":{"generated_at":"2026-10-22T23:16:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-customer-service-advisor"}]}