{"id":2802333,"url":"https://alion.io/job/richemont-field-services-intern","title":"Field Services Intern","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":202},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-23T01:12:57Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nYOUR MISSION:\nReporting to the IT Proximity Team Leader and representing the Group IT department, the Field Services Intern is an active supporting member of the Field Services and Support (FSS) team. This internship is designed to offer hands-on professional development, assisting the team in delivering effective remote and physical IT support across the FSS perimeter.\nUnder the close mentorship of the team, the intern will help deliver a high-quality, customer-centric service to business users, helping them engage with available technology. In this role, the intern will collaborate closely with Service Desk Analysts and Field Services Engineers, gaining valuable exposure to end-user support in a complex, prestigious international environment.\nThe proposed start date is set for October 15th, 2026.\nHOW WILL YOU MAKE AN IMPACT?\n1. Project Management\nHelp the team implement ongoing IT projects and deployment activities.\nExecute specific operational tasks assigned by the project team or mentors.\nLearn to manage tasks within structured timelines and deliver contributions on time.\nAssist in identifying potential risks or issues and report them promptly to senior team members.\nProactively share observations and suggestions to improve project processes or user experiences.\n2. Service Management\nFollow, understand, and learn to promote the established Group IT standards and compliance guidelines.\nParticipate in staging, configuring, deploying, and administering basic hardware and software components under supervision.\nAssist in the proactive monitoring of local IT infrastructure and services under FSS supervision.\nEnsure proper operational follow-up of issues and assist in structured escalations to the relevant Group IT support teams.\nHelp deliver excellent and effective support to business users through available communication channels.\nAssist in explaining and promoting available self-service technologies and tools to end-users to encourage adoption.\nMaintain a flexible, supportive mindset while learning and working within the FSS team's rotational support model.\nHOW WILL YOU EXPERIENCE SUCCESS WITH US?\nCurrently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or a related field.\nBasic knowledge of operating systems (Windows, macOS), office suites, and standard hardware/device setups.\nA strong customer-oriented mindset, excellent communication skills, and a helpful, proactive attitude.\nFluency in French. Professional level of English is a strong advantage.\nEnthusiastic to learn, comfortable working in a fast-paced environment, and a team player.\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":3114,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":true}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-18T03:42:30Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.148,"p_room":0.28,"age_days":32,"expected_fill_days":9,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/richemont-field-services-intern","json_url":"https://alion.io/job/richemont-field-services-intern.json","meta":{"generated_at":"2026-10-23T18:10:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-field-services-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-field-services-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-field-services-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-field-services-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-field-services-intern"}]}