{"id":2812287,"url":"https://alion.io/job/richemont-learning-and-development-manager","title":"Learning and Development Manager","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-19T07:00:51Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.\nPiaget excels in everything that is rare, precious and exceptional.\nAlways do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.\nKEY RESPONSABILITIES:\n1.L&D Strategy, Alignment & HQ Collaboration\nSupport Regional Strategy & Roadmap: Execute the yearly Piaget North America Training Roadmap and L&D strategy. Align local market priorities with Piaget Global HQ guidelines to build a sustainable, long-term vision for team growth.\n\nHQ Partnership & Localization: Collaborate closely with the International Training Manager and global L&D content creators to adapt global training assets to the specific needs of the North American market.\n\nStrategic Business Partnership: Act as a key business partner and contributor on global and regional retail initiatives, actively participating in monthly commercial and retail calls with the Commercial AVP, Corporate, and Partner Retail Manager/s.\n\n2. Training & Omnichannel Delivery\nComprehensive Customer Journey Training: Deliver engaging, high-impact virtual, classroom, and on-the-floor training programs that support the complete Piaget customer journey, including:\n\nTailor-Made Module Implementation: Implement bespoke local training programs and modules in collaboration with commercial leadership to address specific regional market opportunities.\n\n3. In-Store Coaching, Mentoring & Image Integrity\nDirect Floor Coaching: Enhance the quality and maintain the integrity of Piaget’s brand image through active, on-the-floor coaching, mentoring, and physical demonstration alongside Client Advisors.\n\nBoutique Partnerships: Create strong partnerships with Boutique Managers and Partner Retail Manager/s to implement tailored, boutique-specific training action plans and ensure consistency in daily, in-store coaching follow-ups.\n\nLeadership & Management Upskilling: Support developmental opportunities across all channels (Retail & Wholesale), focusing on upskilling boutique leadership teams to foster independent coaching on-site.\n\n4. Budget, Events & Platform Management\nEvent Orchestration: Organize, facilitate, and manage large-scale training seminars, product launches, and educational events for both the retail and wholesale networks.\n\nBudget Management: Plan, monitor and optimize the L&D budget in accordance with strategic priorities and market needs.\n\nDigital Learning Engagement: Manage and animate Piaget’s digital L&D platforms. Ensure content is accurate, updated in a timely manner, and leveraged to maintain continuous engagement and ongoing learning.\n\nJOB PROFILE:\nEducation & Experience\nLuxury Industry Expertise: minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking is highly preferred).\n\nRetail & Training Credentials: A minimum of 5 years of dedicated experience in luxury retail training and coaching, combined with proven hands-on field or sales experience within luxury boutiques.\n\nEducational Background: Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience.\n\nInstructional Design: Demonstrated experience in the implementation and of training programs and materials.\n\nTechnical Skills & Core Competencies\nCommunication Mastery: Exceptional written and verbal English communication skills. Additional language skills (French and Spanish) are a plus.\n\nAdvanced Digital Tools: Highly computer literate with advanced mastery of the Microsoft Office Suite-specifically PowerPoint (for high-impact, luxury-standard presentation design) and Excel (for training path tracking, analytics, and budget management).\n\nData Literacy: Ability to interpretate retail KPIs, CRM data, NPS, and mystery shopping scores into concrete training action plans.\n\nTravel Requirements\nExtensive Travel: Ability to travel extensively throughout North America (approximately 50% to 70% of the time).\n\nRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.\n We Offer\nEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.\nAt Richemont, We Craft the Future!\nExpected Salary Range: $110-120k\nSalary will be determined based on relevant skills and experience.","description_format":"text","description_chars":5315,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-18T09:59:31Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.441,"p_room":0.35,"age_days":35,"expected_fill_days":8,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/richemont-learning-and-development-manager","json_url":"https://alion.io/job/richemont-learning-and-development-manager.json","meta":{"generated_at":"2026-10-19T08:12:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-learning-and-development-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-learning-and-development-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-learning-and-development-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-learning-and-development-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-learning-and-development-manager"}]}