{"id":2824584,"url":"https://alion.io/job/richemont-operations-coordinator-client-relations","title":"Operations Coordinator, Client Relations","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":138,"ghost_share":0,"stale_share":0.993,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Prairie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1667},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-21T03:26:19Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.\nAt Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.\nOperations Coordinator, Client Relations\nMontblanc | Grand Prairie, Texas\nReports to: Client Relations Manager\nRole Overview\nOur mission at Montblanc is to deliver an exceptional experience for all clients. Under the leadership of the Client Relations Manager, this Operations Coordinator will be responsible for assisting the client facing team in the day-to-day operations, focused on driving an enhanced client experience, helping achieve sales growth and guiding the team towards achieving KPI targets. This person should be passionate about establishing processes and owning the operational and technical elements related to the Client Relations team.\nKey Responsibilities\nProcess & Business Standard\nAssist in daily management of web, email and phone cases to ensure Client Relations Assistant Manager is able to properly allocate resources and ensure service levels are met\n\nSupport Client Relations Assistant Manager in helping Ambassadors achieve performance targets by providing data as it relates to the established KPIs\n\nProvide on-going operations and systems support for Ambassadors to ensure day-to-day tasks can be completed with no issues\n\nMonitor system issues and blockages and deliver resolutions by opening, tracking and responding to IT tickets in partnership with digital products team\n\nLiaise with After Sales Customer Service Supervisor to drive adherence to the After Sales process for private clients and train team on After Sales inquiries, processes and delivering resolutions\n\n Sales & Order Management\nLiaise with Ambassadors to ensure full management of corporate orders secured by team:\nOwn the creation of sales orders (inputting manual order creations), including the payment management process, to ensure payment is properly processed\n\nLiaise with key members of the distribution and fulfillment center to ensure all corporate orders are fulfilled in a timely and accurate manner (i.e., personalization, gift wrapping, warranty booklets, etc.)\n\nOwn the Corporate gift die ordering/personalization process\n\nProvide clear and timely communication to Ambassadors of order process timing to ensure client is properly informed\n\nWork to identify any order process and fulfillment optimizations to continuously refine and enhance existing workflows\n\n NPS (Client Satisfaction and Experience)\nMonitor and report back on NPS performance by ambassador and team\n\nDevelop clear insights and solutions to address NPS detractors and train team on ways to enhance client experience by analyzing qualitative feedback\n\nStock Management\nLiaise with local Supply & Merchandising team to request stock needs for CRC orders\n\nProvide stock visibility to team across multiple distribution points; manage stock and gift wrap inventory to proactively replenish and ensure future orders can be fulfilled\n\nManage stock transfers within SAP system for CRC orders\n\nKnowledge Management\nEnsure the CRC knowledge database is maintained and updated, aligning with the CRC leadership team and Maison stakeholders as needed\n\nConduct on-going training and refresher trainings for all ambassadors on operations and processes related to the day-to-day responsibilities\n\n On-going Business Development and Operational Roadmap\nOwn the operational roadmap to ensure clear processes are established and systems and tools are running efficiently to enhance the client service experience\n\nEnsure an appropriate amount of testing is completed for all product releases for systems used (Salesforce, SAP, new features and releases, etc.)\n\nAssist with special projects, as needed (i.e., testing of new technology rollout, initiatives supporting boutique, outbound clienteling, etc.), providing hands-on support\n\nReport back monthly operational challenges, feedback and opportunities by using insights from data to improve the business\n\nDeliver a yearly operational plan focused on new initiatives and systems based on current performance of CRC and trends seen in client services landscape, competitor brands and the overall luxury industry\n\nQualifications\nCollege or Technical Degree\n\nProficiency related to a call center environment with understanding of SAP and other similar client services and CRM tools\n\nConfidence and technical agility to learn and use multiple applications and systems, ability to multi-task on a daily basis between those tools\n\nExperience in establishing processes and workflows (along with integrating systems solutions)\n\n5+ years of experience in a luxury retail or service-related industry and understanding of luxury culture\n\nExcellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously\n\nPassion for assisting clients (internal & external), developing & motivating teams, and the understanding of empathy\n\nAn innovative problem solver who thinks outside the box and ability to learn new tools and establish processes\n\nRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.\n We Offer - United States\nEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.\nAt Richemont, We Craft the Future!\nSalary will be determined based on relevant skills and experience.","description_format":"text","description_chars":6707,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-18T21:03:43Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.223,"p_room":0.28,"age_days":55,"expected_fill_days":8,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/richemont-operations-coordinator-client-relations","json_url":"https://alion.io/job/richemont-operations-coordinator-client-relations.json","meta":{"generated_at":"2026-10-21T11:38:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-operations-coordinator-client-relations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-operations-coordinator-client-relations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-operations-coordinator-client-relations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-operations-coordinator-client-relations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-operations-coordinator-client-relations"}]}