{"id":2806926,"url":"https://alion.io/job/richemont-retail-operations-manager-sea","title":"Retail Operations Manager, SEA","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":278},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-26T02:47:15Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.\nRetail Operations (50%)\nManage operational performance and partner with Boutique Managers in ensuring the delivery of operational excellence to drive commercial goals.\nDevelop, implement and maintain effective operational policies, practices and strategies in line with HQ guidelines from the Boutique Excellence Portal (BEP).\nRollout of HQ projects locally, e.g.: Retail Signature, traffic count, uniform standards, etc. Communicate implementation of all initiatives to the team.\nWork closely with key stakeholders (Merchandising, Marketing, Retail Performance, CRM, Training, Finance, Compliance and HR) to provide input on merchandise, retail operations, and strategic direction to achieve operational targets in productivity and store level variances, expenses and delivery of consistent store efficiency.\n Roster Management; review boutique team roster to ensure adequate staffing to handle traffic footfall and clienteling goals.\nManage boutique facility housekeeping & maintenance and daily supply/general expenses, including SAP: payment request (PO), vendor creation, payment follow-up.\nIdentify ad-hoc retail operational issues and make quick judgement calls to resolve, thereby supporting retail performance.\nProject Management (20%)\nLead all new store openings, closures, refurbishments and/or relocations in the region, coordinate retail projects across all departments, Finance, Merchandising, Marketing, etc.\nShare opinions and advice to Brand Director on all local store projects, ensuring back of house and front of house layout optimizes retail efficiency.\nIdentify back of house areas for improvement and work with the store teams, merchandising and store design on solutions.\nCompliance (10%)\nCoordinate trainings, and provide compliance reports when requested by Richemont RRF, on topics related to HR, security, audit, and finance.\nFollow the rules of corporate compliance defined by Richemont and Montblanc strictly\nCustomer Experience (10%)\nEnsure professional Customer Experience is provided at all boutiques\nEnsure VIP and Appointment rooms are well maintained, and the boutiques are well-equipped to host Private Appointments and special experiences.\nAssist boutique team to handle customer complaints when needed, turning this into an opportunity to build long-term relationships with clients\nAnalyse client feedback on operational matters and communicate results. Define action plans in collaboration with Retail Performance Manager, Training Manager and Boutique Managers\nEvent Support (10%)\nSupport all retail activations and marketing initiatives, closely coordinate with office and boutique teams to ensure smooth arrangement and implementation of event needs","description_format":"text","description_chars":3051,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-18T06:44:33Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.145,"p_room":0.35,"age_days":38,"expected_fill_days":9,"reasons":["conf:52","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/richemont-retail-operations-manager-sea","json_url":"https://alion.io/job/richemont-retail-operations-manager-sea.json","meta":{"generated_at":"2026-10-26T05:53:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-retail-operations-manager-sea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-retail-operations-manager-sea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-retail-operations-manager-sea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-retail-operations-manager-sea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-retail-operations-manager-sea"}]}