{"id":2834617,"url":"https://alion.io/job/richemont-senior-client-advisor-harrods","title":"Senior Client Advisor - Harrods","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":136000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":121},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-23T01:12:57Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.\nHOW WILL YOU MAKE AN IMPACT?\nTo maximize sales revenue within the Dunhill concession at Harrods while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.\nSales:\nTo achieve individual sales and KPIs targets set by Store Manager\n\nDevelop a client centric culture in Store. Accelerate your client recruitment and increase your client loyalty by animating your individual client portfolio\n\nDevelop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives\n\nAssist in coordinating in-store promotional events\n\nDevelop relationship with Harrods personal shopper team to create new sales opportunities\n\nCustomer Service:\nExceed customer expectations by providing innovative, exceptional service\n\nFollow a forward-thinking approach to anticipate and address customer needs, capturing customer data\n\nMaintain stock in optimal condition\n\nHandle exchanges and special requests\n\nDevelop and maintain good internal communication with other Dunhill stores and Head Office\n\nEffectively and efficiently handle customer complaints in line with company policy\n\nAdministration:\nAccurately follow all systems and procedures In accordance to Company's policies\n\nEnsure all forms and procedures are used correctly, following through to completion\n\nCommunication:\nUtilize all available forms of communication to ensure collaboration\n\nStay informed of all company communications\n\nHealth & safety:\n\nAdhere to all company rules and HSE legislation\n\nCompliance:\nAdhere to company and Harrods store security procedures\n\nKnow how to use tagging and other security systems\n\nParticipate in all audits and counts\n\nAssist in minimizing shrinkage\n\nHOW WILL YOU EXPERIENCE SUCCESS WITH US?\nProven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality)\n\nDemonstrated understanding of the luxury market and its nuances\n\nSound product knowledge, ideally with experience selling high-value goods\n\nProficiency in using POS systems\n\nFamiliarity with retail inventory management software\n\nBasic understanding of CRM systems\n\nExcellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels\n\nArticulate and well-mannered, with a polished and professional personal presentation\n\nStrong interpersonal skills and the ability to build rapport with customers quickly and effectively\n\nAbility to represent the Alfred Dunhill brand effectively and with confidence\n\nAbility to work both independently and as part of a team\n\nAbility to handle customer complaints and resolve issues professionally and efficiently\n\nAbility to work under pressure and meet deadlines\n\nProactive and solution-oriented approach to problem-solving\n\nStrong organizational and time management skills\n\nWHAT MAKES OUR GROUP DIFFERENT?\nOur true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.\nWe value freedom, collegiality, loyalty, and solidarity\n\nWe foster empathy, curiosity, courage, humility, and integrity\n\nWe care for the world we live in\n\nYOUR JOURNEY WITH US:\nWe aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:\nInitial screening call with Richemont Talent Team\n\nInterview with the Hiring Manager\n\nInterview with the Senior HR Manager","description_format":"text","description_chars":3950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-19T05:01:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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