{"id":2827500,"url":"https://alion.io/job/richemont-senior-scrum-master-2","title":"Senior Scrum Master","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-23T01:12:57Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nMAIN PURPOSE\nRichemont is seeking a talented and experienced Scrum Master to play a pivotal role in supporting the delivery of cutting-edge Client Interactions solutions within our dynamic Client Platforms area. This is an exceptional opportunity to join a high-impact team at the forefront of a major, multi-Maison, worldwide Salesforce initiative, shaping the client experience for some of the most prestigious luxury brands globally.\nYou will thrive in a truly global environment, collaborating with highly distributed teams across different countries and time zones, fostering a culture of agility, continuous improvement, and high performance.\nAs a dedicated Scrum Master, you will be the heartbeat of our Rendez-Vous (book an appointment) team. Your primary mission will be to empower these teams to deliver high-quality, impactful solutions on time and with exceptional efficiency, along with participating in the business design of new features to be implemented.\nRESPONSIBILITIES\nServe as Scrum Master for your project team (Service Cloud, Marketing Cloud and Front end), guiding them through the implementation process and facilitating all scrum ceremonies.\nContinuously improving the ways of working to bring effectiveness and efficacy to the implementation teams.\nCollaborate closely with Technical Team Lead, Product Owners, Business Analysts and stakeholders to prioritize and groom the product backlog.\nRemove obstacles and impediments that hinder the team's progress, escalating issues when necessary to ensure timely resolution.\nWork closely with Salesforce developers and administrators to understand technical requirements and constraints.\nPerform business design and reflect it in Jira tickets in collaboration with Product Owner.\nTrack and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability. Support the Technical Team Lead in the tracking and assessment through KPI of the Product team.\nFacilitate effective communication and collaboration within the team and across departments.\nCollaborate with cross-functional teams to identify system improvements and best practices.\nPromote a positive team environment that encourages creativity, innovation, and excellence.\nSupport business design team in case of workload fluctuations enacting as a business analyst when needed.\nQUALIFICATIONS:\nBachelor's degree in Computer Science, Information Technology, or a related field\nCertified Scrum Master (CSM) or equivalent certification.\nMinimum 4 years of experience as a Scrum Master, preferably in a Salesforce environment.\nExperience of at least 2 years working as a business analyst, preferably in Salesforce environment.\nAbility to understand technical concepts, challenges, and architectural considerations to effectively support development teams and facilitate technical discussions.\nStrong understanding of Salesforce platform capabilities, including configuration, customization, and integration.\nExceptional Communication & Facilitation Skills: Ability to communicate complex ideas clearly, facilitate engaging discussions, and influence stakeholders at all levels.\nExperience with Confluence, Jira & Zephyr enterprise.\nStrong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.\nA self-starter with a strong sense of ownership and a commitment to delivering high-quality outcomes.\nFluent English required.\nAbility to work in a complex, fast-paced, distributed environment with high expectations.\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":4022,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-19T00:17:15Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.143,"p_room":0.28,"age_days":67,"expected_fill_days":9,"reasons":["conf:28","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/richemont-senior-scrum-master-2","json_url":"https://alion.io/job/richemont-senior-scrum-master-2.json","meta":{"generated_at":"2026-10-24T17:35:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-senior-scrum-master-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-senior-scrum-master-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-senior-scrum-master-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-senior-scrum-master-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-senior-scrum-master-2"}]}