{"id":2896652,"url":"https://alion.io/job/richemont-sr-analyst-workforce-management","title":"Sr. Analyst, Workforce Management","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-03-18T00:00:00Z","employer_posted_date":"2026-03-18","last_verified_at":"2026-10-23T01:12:57Z","board_verified":false,"closed_at":null,"days_open":221,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":221},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nAt Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.\nHOW YOU WILL MAKE AN IMPACT\nJob Mission \nReporting to the Director of Workforce Management & Process Improvement, the Sr. Analyst, Workforce Management plays a critical role in optimizing staffing schedules and operational efficiency across our retail boutiques. This position is responsible for leveraging workforce management systems to analyze data, forecast demand, while providing actionable insights to ensure optimal coverage, enhance productivity, and support strategic decision-making. The analyst will also serve as a key system expert, providing support, documenting issues, and collaborating with vendors on system improvements.\nKey Responsibilities\nProvide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.\nDocument and report WFM system concerns, ensuring clear communication and tracking of issues.\nCollaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.\nSupport Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions. \nAnalyze forecast results against actual performance data, identifying variances and trends.\nProvide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.\nMonitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.\nConduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals. \nDevelop and generate various reports on WFM performance, staffing, and key metrics.\nProactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.\nLead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations. \nWork in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.\nContribute to the development and refinement of WFM processes and best practices.\nQualifications\n4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.\nProven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.\nStrong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.\nDetail-oriented with a high level of accuracy in data analysis and reporting.\nExcellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.\nStrong organizational skills to manage priorities and projects in a matrix-based organization with multiple stakeholders.\nProficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).\nAbility to work independently and collaboratively in a fast-paced, dynamic environment.\nCustomer-focused approach with a commitment to supporting operational teams.\nWe Offer\nWe care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.\nAt Richemont, We Craft the Future!\nExpected salary range: $90,000-$105,000 plus incentives.\nSalary will be negotiated based on relevant skills and experience.\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":5219,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-20T05:07:33Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.144,"p_room":0.28,"age_days":221,"expected_fill_days":9,"reasons":["conf:52","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/richemont-sr-analyst-workforce-management","json_url":"https://alion.io/job/richemont-sr-analyst-workforce-management.json","meta":{"generated_at":"2026-10-25T21:32:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-sr-analyst-workforce-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-sr-analyst-workforce-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-sr-analyst-workforce-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-sr-analyst-workforce-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-sr-analyst-workforce-management"}]}