CS Field Engineer / AV Technician

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

CS Field Engineer- Shape the Future of Meeting Room Solutions!

Would you like to work in a role where your technical expertise truly makes a difference? As a CS Field Engineer at Ricoh, you will enjoy a varied working environment, access to modern technology, and the opportunity to create first-class meeting experiences for some of Sweden’s most forward-thinking companies.

About the Role

You will be an important part of our Communication Services team. You will work with the installation, servicing, and support of modern meeting room solutions - from smaller meeting rooms to large conference facilities. Your assignments will cover the full range of AV equipment, including displays, microphones, cameras, and other video conferencing equipment.

You will work with a broad portfolio of products and solutions daily and experience with systems from companies such as Cisco, Yealink, or Logitech is considered an advantage.

The role is varied and includes both shorter assignments and larger projects that require you to be on-site for full working day. Planning is carried out in close collaboration with colleagues in Support and Dispatch, providing good structure and coordination in your daily work.

Your Responsibilities Include

• Installation of AV equipment and meeting room solutions
• Cable installation and equipment mounting
• Functional and quality checks
• Troubleshooting in collaboration with coordinators and Technical Support
• Service assignments at existing customer sites
• Documentation in the case management system

You will ideally have

We Are Looking for Someone Who

• Has experience in AV technology and similar technical roles
• Has worked with systems from companies such as Cisco, Yealink, or Logitech
• Is technically skilled, detail-oriented, and quality-conscious
• Has a professional and service-oriented approach
• Is flexible and comfortable working in a variety of environments
• Holds Swedish citizenship (security screening is part of the recruitment process)
• Has a valid Category B driving licence
• Is fluent in both spoken and written Swedish and English

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.

Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.