Global Account Director

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

As a Global Account Director, you will take ownership of a portfolio of some of the world's most recognisable enterprise customers, helping them navigate digital transformation and workplace innovation on a global scale.

This is a highly strategic role where you'll work closely with C-suite stakeholders, business leaders and technology decision-makers to understand their long-term objectives and align Ricoh's extensive portfolio of digital services, workplace technology, automation, software and managed services solutions to support their success.

Working across multiple countries and markets, you'll lead virtual international teams to identify growth opportunities, strengthen executive relationships and deliver measurable business outcomes for both your customers and Ricoh.

What You'll Be Doing

• Developing trusted, executive-level relationships across complex global organisations.
• Creating and delivering strategic account plans that drive long-term growth, customer value and profitability.
• Identifying opportunities across workplace services, digital transformation, cloud, automation, software and managed services.
• Helping customers achieve their business objectives through innovative technology solutions and consultative engagement.
• Leading complex multinational sales opportunities from strategy through to successful execution.
• Acting as a strategic advisor, bringing insights on market trends, emerging technologies and workplace transformation.
• Collaborating with sales, technical, service delivery and leadership teams across Ricoh's global business.
• Leading and inspiring cross-functional virtual teams to deliver exceptional customer outcomes.
• Ensuring operational excellence, customer satisfaction and delivery against commercial commitments.
• Achieving ambitious growth, revenue and profitability targets within a global enterprise environment.

You will ideally have

We're keen to speak with commercially driven account leaders who have experience managing and growing strategic enterprise customers within technology, managed services, digital services or workplace solutions environments.

You'll likely bring:

• A proven track record of managing and growing complex multinational customer relationships.
• Experience in Global Account Management, Strategic Account Management, Enterprise Sales or Major Account Leadership.
• A background within organisations operating in IT services, managed services, workplace technology, print and document management, cloud, software or digital transformation.
• Strong experience engaging with C-suite executives and senior business stakeholders.
• A history of delivering large-scale, multi-country sales opportunities and driving long-term account growth.
• Experience operating successfully within matrixed, international organisations.
• Excellent consultative selling, negotiation and stakeholder management skills.
• Strong commercial acumen combined with strategic planning and business development expertise.

Education

• Ideally educated to Bachelor's degree level or equivalent professional qualification and/ or experience.
• MBA or other postgraduate qualification advantageous

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.

Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.