{"id":2149229,"url":"https://alion.io/job/ricoh-global-account-director","title":"Global Account Director","company":{"id":50295,"name":"Ricoh","domain":"ricoh.com","url":"https://alion.io/company/ricoh-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T15:14:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T02:58:53Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Ricoh\nA global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.\nAt Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.\nFind your place. Transform your future\nOur purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.\nPeople transform when they Love What They Do\nThis belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.\nWhen you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.\nWhat you will be doing\nAs a Global Account Director, you will take ownership of a portfolio of some of the world's most recognisable enterprise customers, helping them navigate digital transformation and workplace innovation on a global scale.\nThis is a highly strategic role where you'll work closely with C-suite stakeholders, business leaders and technology decision-makers to understand their long-term objectives and align Ricoh's extensive portfolio of digital services, workplace technology, automation, software and managed services solutions to support their success.\nWorking across multiple countries and markets, you'll lead virtual international teams to identify growth opportunities, strengthen executive relationships and deliver measurable business outcomes for both your customers and Ricoh.\nWhat You'll Be Doing\nDeveloping trusted, executive-level relationships across complex global organisations.\nCreating and delivering strategic account plans that drive long-term growth, customer value and profitability.\nIdentifying opportunities across workplace services, digital transformation, cloud, automation, software and managed services.\nHelping customers achieve their business objectives through innovative technology solutions and consultative engagement.\nLeading complex multinational sales opportunities from strategy through to successful execution.\nActing as a strategic advisor, bringing insights on market trends, emerging technologies and workplace transformation.\nCollaborating with sales, technical, service delivery and leadership teams across Ricoh's global business.\nLeading and inspiring cross-functional virtual teams to deliver exceptional customer outcomes.\nEnsuring operational excellence, customer satisfaction and delivery against commercial commitments.\nAchieving ambitious growth, revenue and profitability targets within a global enterprise environment.\nYou will ideally have\nWe're keen to speak with commercially driven account leaders who have experience managing and growing strategic enterprise customers within technology, managed services, digital services or workplace solutions environments.\nYou'll likely bring:\nA proven track record of managing and growing complex multinational customer relationships.\nExperience in Global Account Management, Strategic Account Management, Enterprise Sales or Major Account Leadership.\nA background within organisations operating in IT services, managed services, workplace technology, print and document management, cloud, software or digital transformation.\nStrong experience engaging with C-suite executives and senior business stakeholders.\nA history of delivering large-scale, multi-country sales opportunities and driving long-term account growth.\nExperience operating successfully within matrixed, international organisations.\nExcellent consultative selling, negotiation and stakeholder management skills.\nStrong commercial acumen combined with strategic planning and business development expertise.\nEducation\nIdeally educated to Bachelor's degree level or equivalent professional qualification and/ or experience.\nMBA or other postgraduate qualification advantageous\nIn return for your commitment, you can expect\nAt Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.\nLove to Connect\nYou become part of a global community built on openness, inclusion and genuine collaboration.\nAcross teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.\nLove to Grow\nYour development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.\nLove to Give Back\nPurpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.\nLove to Succeed\nSuccess at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.\nWe are an equal opportunities employer\n\nWe believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.\nReady to love what you do? 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