{"id":2149184,"url":"https://alion.io/job/ricoh-operations-support-specialist","title":"Operations Support Specialist","company":{"id":50295,"name":"Ricoh","domain":"ricoh.com","url":"https://alion.io/company/ricoh-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":446},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-28T16:15:55Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-17T23:49:16Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Ricoh\nA global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.\nAt Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.\nFind your place. Transform your future\nOur purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.\nPeople transform when they Love What They Do\nThis belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.\nWhen you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.\nWhat you will be doing\nKnowledge in operating relevant equipment in all areas of production - TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.\nEnsure smooth Mail Room processes and procedures to ensure customer satisfaction.\nFollow standard procedures for Document Organisation & Finishing at work tables and machines\nEnsure that all relevant paperwork is completed accurately to be able to provide clear information to management or to the customer where required.\nDemonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved.\nStrive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.\nAdhere to company standards of behavior and performance to fulfill all production tasks to ensure an excellent customer service.\nTo maintain all equipment in a clean and safe working environment and to ensure the working area is tidy to meet Health and Safety regulations.\nTo be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.\nYou will ideally have\nAbility to work within tight deadlines to meet customer requirements\nTo work as an individual and work within a team\nKnowledge of products, experience within a document / production environment\nPC Literacy\nCommunication skills\nQuality awareness\nCompany procedure and policy awareness\nHealth and safety awareness\nIn return for your commitment, you can expect\nAt Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.\nLove to Connect\nYou become part of a global community built on openness, inclusion and genuine collaboration.\nAcross teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.\nLove to Grow\nYour development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.\nLove to Give Back\nPurpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.\nLove to Succeed\nSuccess at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.\nWe are an equal opportunities employer\n\nWe believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.\nReady to love what you do? 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