{"id":3095858,"url":"https://alion.io/job/ricoh-service-desk-engineer-l2","title":"Service Desk Engineer L2","company":{"id":50295,"name":"Ricoh","domain":"ricoh.com","url":"https://alion.io/company/ricoh-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["'s-Hertogenbosch, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-22T15:14:36Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T18:46:35Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Over Ricoh\nRicoh laat je werkplek vóór je werken. We helpen werkend Nederland met het optimaliseren van bedrijfsprocessen, het adopteren van hybride werken en het inrichten van een flexibele IT-infrastructuur. Veilig, slim en duurzaam. Onze aanpak wordt internationaal erkend: Ricoh staat in de Gartner Magic Quadrant, maakt deel uit van de Global 100 Most Sustainable Companies en is uitgeroepen tot Forbes World’s Best Employers.\nWerken bij Ricoh\nBij Ricoh werk je bij een organisatie in beweging. Je hebt regie over je eigen groeipad en maakt echte impact. Voor klanten én voor de wereld om ons heen. We laten mensen makkelijker en slimmer werken, met focus op wat er écht toe doet. Je krijgt ruimte in je rol, je carrière en je werk-privé balans.\nRuimte om te groeien en jezelf te zijn\nBij Ricoh draait het om jou en je werkplezier. Als je doet wat bij je past, kun je het beste uit jezelf halen. Daarom ondersteunen we je in je ontwikkeling en creëren we een werkomgeving waarin je kunt groeien en jezelf kunt zijn.\nJe krijgt het vertrouwen en de ruimte om je ideeën te delen, dingen anders aan te pakken en samen met collega’s te werken aan betere oplossingen. In een omgeving waar aandacht is voor groei, samenwerking en verantwoordelijkheid.\nZoek je een plek waar naar je wordt geluisterd, waar jouw ontwikkeling centraal staat en waar jouw werk er écht toe doet? Dan voel je je thuis bij Ricoh.\nWat jij gaat doen\nAs a Service Desk Engineer L2, you will be responsible for analysing, resolving and preventing complex incidents within customer environments. You will support both functional and technical application-related issues, assist customers and play an active role in monitoring, change management and continuous service improvement.\nYou will act as an important link between customers, colleagues and technical specialists, helping to deliver excellent customer satisfaction and stable service delivery.\nWhat Will You Do?\nIndependently handle first-line and second-line incidents.\nAnalyse and resolve technical application issues.\nMonitor SLA performance and prioritise incidents.\nMonitor applications, servers and customer environments.\nPerform device, firmware and security checks.\nExecute standard changes and support more complex change activities.\nDeliver reports to customers and Service Delivery Managers.\nCoach and support colleagues within the team.\nPrevent escalations through proactive communication and problem analysis.\nSupport customer onboarding, projects and service improvement initiatives.\nJe beschikt idealiter over\nWe’re looking for an experienced IT support professional who enjoys solving problems, supporting customers and sharing knowledge with colleagues. Ideally, you’ll bring:\nA relevant IT qualification (MBO Level 4 or equivalent knowledge and experience).\nAround 2-3 years’ experience in a Service Desk, Helpdesk or IT Support environment.\nGood knowledge of incident management and ITIL processes.\nFamiliarity with Microsoft Azure, ideally at AZ-900 level or equivalent.\nPractical knowledge of server and application environments.\nStrong analytical and problem-solving skills, with the ability to investigate and resolve technical issues.\nConfidence communicating with customers and internal stakeholders.\nThe ability to work independently while also supporting and sharing knowledge with colleagues.\nWat je ervoor terugkrijgt\nVoor jouw inzet kun je rekenen op een cultuur, die is opgebouwd rond vier pijlers..\nLove to Connect\nJe maakt deel uit van een internationale organisatie waarin openheid, samenwerking en inclusie centraal staan. Over teams, rollen en landen heen werk je samen met collega’s die naar je luisteren, je betrekken en je aanmoedigen.\nLove to Grow\nJouw ontwikkeling vinden we belangrijk. Je krijgt toegang tot opleidingen, mentoring en loopbaanmogelijkheden, binnen én buiten je functie. Zo blijf je jezelf ontwikkelen en klaar voor de toekomst.\nLove to Give Back\nJe krijgt de kans om bij te dragen aan initiatieven die verder gaan dan je dagelijkse werk. Denk aan vrijwilligerswerk, duurzaamheidsprojecten en activiteiten die aansluiten bij onze maatschappelijke betrokkenheid.\nLove to Succeed\nSuccess behalen we samen. Je kunt rekenen op eerlijke beloning, flexibiliteit en erkenning voor je inzet. Grote én kleine prestaties worden gezien en gewaardeerd.\nGelijke kansen voor iedereen\n\nRicoh is een werkgever die gelijke kansen biedt. We geloven dat verschillende perspectieven ons sterker maken en verwelkomen sollicitanten met uiteenlopende achtergronden, ervaringen en identiteiten. Onze keuzes zijn gebaseerd op talent, ervaring en potentieel.\nHeb je tijdens het sollicitatieproces ondersteuning of aanpassingen nodig? Laat het ons weten. We denken graag met je mee.\nWil je werken op een plek waar jij het verschil maakt?\n Solliciteer nu en vind jouw plek bij Ricoh.","description_format":"text","description_chars":4839,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T16:09:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ricoh-service-desk-engineer-l2","json_url":"https://alion.io/job/ricoh-service-desk-engineer-l2.json","meta":{"generated_at":"2026-10-27T21:07:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50295},"rest":"https://alion.io/mcp/rest/get_company?id=50295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fricoh-service-desk-engineer-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fricoh-service-desk-engineer-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fricoh-service-desk-engineer-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ricoh-service-desk-engineer-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fricoh-service-desk-engineer-l2"}]}