{"id":3261653,"url":"https://alion.io/job/ricoh-soporte-tecnico","title":"Soporte técnico","company":{"id":4474322,"name":"Ricoh","domain":null,"url":"https://alion.io/company/ricoh-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-25T09:44:30Z","employer_posted_date":null,"last_verified_at":"2026-10-25T09:44:30Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Técnico de Reparación de Laptops | Ricoh Perú\n\nEn Ricoh Perú, empresa transnacional líder en servicios digitales y tecnología, buscamos un Técnico de Reparación de Laptops para brindar soporte especializado, diagnóstico y reparación de equipos, garantizando una experiencia de servicio de excelencia para nuestros clientes.\n ¿Por qué unirte a Ricoh?\n\n Ingreso a planilla desde el primer día, con todos los beneficios de ley.\n EPS cubierta al 100% para el titular y al 50% para dependientes directos.\n Seguro oncológico cubierto al 100%.\n Día libre por cumpleaños.\n Programa de asistencia psicológica, legal, financiera y nutricional para ti y tu familia.\n Capacitación constante y desarrollo profesional.\n Línea de carrera y oportunidades de crecimiento.\n Formar parte de una empresa líder en servicios digitales y tecnología.\n Principales responsabilidades\n\n Diagnosticar y solucionar fallas de hardware y software en laptops, desktops, tablets y accesorios.\n Realizar mantenimiento preventivo y correctivo, incluyendo reparación, desarmado, ensamblado y reemplazo de componentes.\n Instalar y configurar sistemas operativos, software y realizar pruebas de funcionamiento y rendimiento.\n Gestionar y dar seguimiento a los casos asignados, manteniendo actualizada la documentación y el registro de tickets.\n Brindar soporte técnico y orientación a usuarios finales, asegurando una excelente experiencia de servicio.\n Cumplir con los indicadores de desempeño (KPI) y los tiempos de atención establecidos.\n Participar en servicios de atención en campo cuando las necesidades de la operación lo requiera\n ¿Qué buscamos?\n\n Técnico egresado de Computación, Sistemas, Telecomunicaciones o carreras afines.\n Experiencia mínima de 1 año en reparación y mantenimiento de laptops y equipos de cómputo, asi como en instalación de sistemas operativos Windows, deseable experiencia atendiendo garantías Lenovo\n Conocimientos en diagnóstico de hardware y software.\n Disponibilidad para laborar de lunes a sábado, 48 horas semanales, \n Disponibilidad para realizar servicios en campo cuando sea requerido, en caso en caso de que eso suceda se brinda bono por movilidad. \n\n Postula y sé parte de Ricoh Perú\nSi buscas estabilidad, crecimiento y la oportunidad de desarrollar tu carrera en una empresa líder en tecnología, ¡queremos conocerte!\n Requerimientos Educación mínima: Técnico\n años de 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