{"id":1440978,"url":"https://alion.io/job/ricoh-technician-production","title":"Technician Production","company":{"id":1879294,"name":"Ricoh","domain":"ricoh.com.au","url":"https://alion.io/company/ricoh-com-au","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eastern Creek, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":149},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-02T00:00:00Z","employer_posted_date":"2026-07-02","last_verified_at":"2026-10-21T09:05:23Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":111},"description":"Who Are we?\nAs a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.\nAt Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.\nIs this the role for you?\nThe ideal candidate\nYou’re a hands-on technical professional who enjoys solving problems and learning new technology. Field service experience with production printing equipment is an advantage, but not essential-full product training will be provided.\nYou’ll bring:\n· Experience servicing electro-mechanical equipment in a similar field role\n· Strong problem-solving and troubleshooting skills\n· Ability to stay calm and effective in a high-pressure environment\n· Strong technical capability and a practical, hands-on approach\n· Clear communication and the confidence to engage with internal and external stakeholders\n· Excellent attention to detail, strong organisation, and effective time management\n· A genuine commitment to continuous learning and development\nIs this the role for you?\nWhat you’ll be doing (key responsibilities)\n· Deliver high-quality pre- and post-sales support via logged Service Orders\n· Complete on-site and remote hardware and software installations\n· Provide end-user training on hardware and software solutions\n· Troubleshoot and diagnose software issues logged via Service Orders\n· Complete field service calls to achieve service objectives and customer satisfaction\n· Communicate faults and solutions professionally, advising customers on all aspects of the service call\n· Follow processes for chargeable service calls outside of contracted offerings\n· Document customer site workflow changes made outside the original project scope\n· Accurately account for spare parts and consumables by following all processes\nTo be successful in this role:\nTo be successful in this role\nThis role will suit someone with strong technical aptitude and a customer-first mindset.\nYou’ll also have:\n· Experience resolving technical network situations (desirable)\n· A current driver’s licence and willingness to obtain a WWCC\n· Confidence working independently on customer sites\n· A strong client focus\n· A professional, solutions-oriented attitude\n· Proactive identification and management of potential technical or safety issues\n· Experience in digital print/copy, industrial print environments or other electro mechanical repair industries(highly regarded)\nWhat we give back to you?\nAt Ricoh, we take pride in giving back for your contribution to our success. 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