{"id":2658244,"url":"https://alion.io/job/ride-parts-associate","title":"Parts Associate","company":{"id":2355338,"name":"RIDE","domain":"ride.co","url":"https://alion.io/company/ride-co","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:29:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-15T15:50:25Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.\nJOB SUMMARY\nThe Parts Associate is responsible for supporting the daily operations of the Parts Department by processing and tracking parts requests and customer orders from initial request through final shipment. This position works closely with customers, technicians, Warehouse, Warranty, Logistics and Accounting teams to ensure parts are accurately identified, ordered, documented and delivered in a timely manner. The role must have a strong working knowledge and understanding of automotive parts and components. This position reviews technical drawings, diagrams and other technical information and collaborates with technical advisors and other internal teams to accurately identify and source the correct parts required for customer and service needs. This position monitors inventory availability, assists with stock replenishment, provides pricing and estimated delivery information, and maintains accurate records within customer relationship management (CRM), enterprise resource planning, and other applicable business systems. The position also communicates order status and delays to customers, coordinates outbound shipments, assists with billing \nand payment issues and supports the resolution of customer concerns. The Parts Associate plays an important role in maintaining an organized and responsive parts operation by \nproviding daily status updates, maintaining accurate documentation and supporting warranty and service reporting requirements. The position requires strong customer service, communication, technical and \norganizational skills along with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and a positive customer experience.\nJOB DESCRIPTION\nRESPONSIBILITIES:\nUnder the general supervision of the Parts Manager, Supervisor or Parts Lead, process all Parts Request Forms and Parts Orders submitted by Customer Service staff and customers.\nSupport inventory management and stock replenishment by creating purchase requests (PRs) in the CRM system.\nCollaborate with Warranty and Warehouse teams to support parts fulfillment and customer needs.\nMaintain accurate records of all parts ordered for assigned customers and/or technicians and provide regular updates.\nAssist customers with parts availability and pricing in a timely and professional manner.\nCheck inventory levels and estimated time of arrival (ETA), provide order and delivery status updates and manage the order process from entry through shipment.\nMaintain and track all orders in an organized manner and ensure proper documentation is complete and current.\nSchedule outbound deliveries and coordinate with Warehouse and Logistics teams to support on time shipping. Notify customers promptly of any delays.\nAddress customer complaints and coordinate with appropriate teams to support a positive customer experience.\nRequest invoices from Accounting and provide them to customers. Coordinate with Accounting to resolve billing and payment issues.\nProvide daily status reports to the Parts Manager, Supervisor or Parts Lead.\nPerform other duties as assigned.\nREQUIREMENTS:\nStrong attention to detail when researching part numbers, specifications, compatibility and availability to help prevent incorrect parts orders and shipment delays.\nAbility to collaborate with Technical Advisors, technicians and other technical personnel to research, identify and verify the correct parts for customer and service requirements.\nAbility to read and interpret technical drawings, parts diagrams, schematics and other technical documentation to accurately identify required parts.\nStrong working knowledge and understanding of automotive parts, components and related systems.\nExperience in customer service and/or automotive parts.\nMinimum of two years of relevant experience preferred.\nExcellent communication and interpersonal skills, with the ability to communicate effectively in person, by telephone and by email.\nProficiency with basic computer programs, including Microsoft Office (Word, Excel and PowerPoint), SAP and CRM systems.\nSelf-motivated with a willingness to continuously improve and learn new processes.\nAbility to thrive in a fast-paced environment.\nAbility to present information effectively to both small and large groups.\nAbility to work directly with customers, including within the customer’s work environment when \nrequired. Overtime may be required based on workload.\nValid driver’s license in the employee’s home state and reliable transportation.\nSUPERVISORY RESPONSIBILITY\nNone\nTRAVEL\nN/A\nPAY RANGE\n$17.50 - $23.00/hr.\nWORK TYPE\nFull time (On site)\nPHYSICAL REQUIREMENTS\nAbility to work in various environmental conditions, including outdoor and warehouse \nenvironments.\nIf you are a self-motivated, customer focused individual with parts or customer service experience, we invite you to apply for this opportunity to support the growing electric transit bus industry.\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to \nenable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle \nor feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee must occasionally lift \nand/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception and the ability to adjust focus.\nRIDE Coach and Bus is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.","description_format":"text","description_chars":6622,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-15T23:42:10Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.722,"p_room":0.45,"age_days":30,"expected_fill_days":20,"reasons":["conf:4","urgency","win:tail","comp:junior"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/ride-parts-associate","json_url":"https://alion.io/job/ride-parts-associate.json","meta":{"generated_at":"2026-11-15T22:51:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2355338},"rest":"https://alion.io/mcp/rest/get_company?id=2355338"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fride-parts-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fride-parts-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fride-parts-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ride-parts-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fride-parts-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2658244}},{"tool":"search_jobs","arguments":{"company":"ride.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2658244},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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