{"id":136833,"url":"https://alion.io/job/ridecell-solutions-support-engineer-2","title":"Solutions Support Engineer","company":{"id":7688,"name":"Ridecell","domain":"ridecell.com","url":"https://alion.io/company/ridecell","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bordeaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"Confluence","optional":true},{"name":"GitHub","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"PagerDuty","optional":true},{"name":"Postman","optional":true},{"name":"Slack","optional":true},{"name":"Sumo Logic","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-08-27T17:23:38Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T11:38:25Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Moving the world better - that’s the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals, no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining real-time data insights with digital vehicle control that turns manual processes into automated workflows. Imagining a world where fleets fix and run themselves is no longer a concept - it’s a reality.\nThe results? Unmatched efficiency, unparalleled control, and complete transparency for shared services, motorpool, rental and logistic fleets who rely on vehicles and drivers to move their business forward.\nAs a Solutions Support Engineer, you are the primary point of contact when Ridecell’s customers ask questions, report issues, and require product assistance. You will guide the customer through our defined resolution and escalation processes as well as advocate for their needs. You will develop a deep knowledge of their business model and how best to leverage Ridecell’s integrated platform and tools.\nYou will collaborate with other Support, Engineering, Product, and Customer Success team members. Our Solutions Support Engineers get involved in several activities within pre-sales, from launch solution architecting and working with customer IT teams to facilitate technical integrations, to post-launch support. You will follow a well-articulated process and data-driven metrics to help the business identify and remedy gaps in the platform support structure, identify bugs in the platform, and triage closely with the engineering teams for fixes. Help connect product capabilities, customer processes, and contractual outcomes (savings, operational KPIs) by deeply understanding how customers use the platform day-to-day.\nResponsibilities\nAs a key member of the Solutions Support team, independently lead work streams like technical integration projects with customer/prospective IT teams\nProvide support on-site and/or remote pre and post deployment\nWork effectively as a cross-functional team member between Sales, Product, Engineering, Launch, Customer Success, and Solutions Support to ensure successful delivery on customer requirements and ultimately high levels of customer satisfaction\nTriage, investigate, and resolve issues\nWork within customer IT and governance frameworks (security, data access, change management) when setting up integrations, pilots and troubleshooting issues.\nDevelop product documentation knowledge base including Investigation Summaries, User Guides, Troubleshooting Steps, Training Materials, and FAQs\nParticipate occasionally in on-call rotations to respond to incidents and perform root cause analysis to prevent future occurrences\nPosition will require travel to customer and prospect locations\nPresent the company's capabilities at a strategic level and be comfortable to brainstorm and discover potential solutions\nSetup pilots for customers\nDevelop new tools for making demos more attractive and closer to customers' use cases\nDevelop prototypes for integration with customers' existing infrastructure\nRequirements\nPrior Experience\n2+ years of experience in solutions engineering, technical sales, technical support, consulting, or other customer-facing experience supporting sales of complex software and/or services to enterprises\nExperience using Python, Java, .Net, or experience with another object-oriented programming language with a willingness to learn Python is a plus\nExposure to site reliability issues in critical environments (issue root cause analysis, in-production troubleshooting, on-call rotations)\nAbility to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation\nAbility to read database schemas and create, modify, and optimize SQL queries to answer operational questions and deliver enterprise-grade solutions\nFamiliarity and experience with development tools (Github, Linux commands, Jira, etc.)\nExperience working directly with customers on-site and familiarity with Support ticketing tools (e.g., Zendesk)\nSolid technical aptitude and a passion for learning new technologies, products, and methodologies\nPersonal Skills\nExcellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious\nStrong interpersonal skills for maintaining effective and courteous relationships with employees and business contacts\nExperience communicating complex customer issues and use cases to development teams and non-technical stakeholders\nProven ability to document technical concepts\nExcellent problem solver; able to prioritize and coordinate between multiple projects simultaneously\nPassionate about delivering excellent customer service\nMust be able to work effectively in a team environment as well as alone\nWillingness to be occasionally hands-on (application testing, etc.)\nFluency in French and English required (oral and written); additional European languages are a strong plus\nWillingness to travel to a customer location, another office location, or an ancillary location to perform your job function up to ~10% of the time\nPreferred Experience\nFamiliarity with Sumo Logic, Agile development methodologies, and Postman is a bonus!\nFamiliarity with Zendesk, Confluence, PagerDuty, Slack, and similar tools\nDemonstrates strong understanding of software development, system architecture, APIs, log analysis, error debugging, and integrations\nExperience engaging with customers in a technical role throughout the full customer lifecycle, including pre-sales, onboarding, product launch, and technical support\nLocation\nBordeaux, Nouvelle-Aquitaine, France or Paris, Île-de-France, France\nPreferred Industry Background\nFleet Management\nLeasing and Asset Management\nEnterprise Software / Software Platform Solutions\nConnected Car Services\nMobility Services\nOur Commitment to Inclusion & Belonging\nRidecell is not only committed to building our own diverse and inclusive company, we celebrate our differences and actively work with all Ridezillas in achieving their career ambitions in the broader ecosystem. We are an equal opportunity employer and encourage all applicants to apply, no matter your race, religion, sex, national origin, sexual orientation, age, disability, gender identity, or gender expression. If we can do anything to improve your application and interview process, please let us know!\nTo Recruitment Agencies\nRidecell does not accept unsolicited resumes. Please do not forward resumes to Ridecell employees. Ridecell is not responsible for any fees related to unsolicited resumes.","description_format":"text","description_chars":6731,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Drug Discovery AI","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-08-27T17:23:38Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.45,"p_room":0.36,"age_days":54,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ridecell-solutions-support-engineer-2","json_url":"https://alion.io/job/ridecell-solutions-support-engineer-2.json","meta":{"generated_at":"2026-10-21T12:29:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17667,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7688},"rest":"https://alion.io/mcp/rest/get_company?id=7688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fridecell-solutions-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fridecell-solutions-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fridecell-solutions-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ridecell-solutions-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fridecell-solutions-support-engineer-2"}]}