{"id":828562,"url":"https://alion.io/job/ridemobility-field-service-manager","title":"Field Service Manager","company":{"id":686469,"name":"RIDE","domain":"ridemobility.com","url":"https://alion.io/company/ridemobility","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":20,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":130000,"currency":"CAD","period":"year","gross":null,"usd_annual":91320},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-17T16:27:30Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-13T08:07:51Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":56},"description":"The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.\nCompany Overview\nRIDE is a fast-growing innovator in zero-emission transportation, delivering advanced electric \nbuses and commercial electric trucks across the United States. Our mission is to accelerate the \ntransition to clean mobility by offering reliable, efficient, and sustainable transportation \ntechnology. With a customer-first approach and a commitment to excellence, RIDE is redefining \nthe future of fleet operations through industry-leading service and engineering support.\nPosition Summary\nRIDE Services is seeking an experienced Field Service Manager to lead regional field service \noperations and support our customers throughout LA, CA. This role is responsible for managing \nservice center operations as well as remote field technicians, ensuring timely repairs, high-quality \nservice delivery, and customer satisfaction. The Field Service Manager also owns the financial \nperformance of the region’s service activities. The ideal candidate will be an operations-minded \nleader who thrives in a fast-paced environment and brings a deep understanding of service \nworkflows, team leadership, and performance management.\nResponsibilities:\nService Operations & CRM Management\nOversee daily service operations including supervision of remote, traveling field technicians and coordination of repairs through the service center.\nManage work orders, job tracking, and service records using RIDE’s CRM system.\nCoordinate technician dispatch, travel schedules, and repair timelines to meet service response goals.\nEnsure accurate documentation of labor hours, parts usage, customer communications, and job resolution.\nAct as the primary point of escalation for field service issues; ensure professional and timely resolution.\nManage service center technicians where diagnostics, root cause analysis and repair solutions is a priority as many RIDE commercial vehicles are highly customized.\nExceptional customer service skills are required as this position is highly engaged with customers and vendors.\nStrong trouble shooting skills and the ability to inform and collaborate with production line management is required.\nFinancial Management (P&L Responsibility)\nManage the service location’s P&L, including labor, materials, warranty claims, and overhead costs.\nAnalyze monthly financials to ensure service profitability; take proactive measures to address variances.\nCollaborate with Finance and Operations teams to ensure billing accuracy and proper cost allocation.\nMonitor warranty recovery efforts and ensure documentation is submitted accurately and on time.\nReporting & Performance Monitoring\nTrack service KPIs such as:\nWork order completion rate\nTechnician efficiency and utilization\nFirst-time fix rate\nWarranty vs non-warranty service ratio\nUse CRM dashboards and service reports to identify trends and operational gaps.\nProvide regular performance reports to RIDE leadership and recommend process \nimprovements.\nTeam Leadership\nSupervise and support a team of service technicians and service center staff.\nConduct performance reviews, identify training needs, and support technician \ndevelopment.\nEnsure team adherence to RIDE safety protocols, service procedures, and compliance \nstandards.\nFoster a high-performance, customer-focused team environment.\nConflict resolution skills.\nRequirements:\n5+ years of service management or field operations experience, preferably in fleet, transit, or commercial equipment industries\nExperience supervising remote or multi-state-based field service teams and facility-based technicians\nProficient in CRM systems for service operations, reporting, and technician management\nDemonstrated ability to manage a departmental P&L, including budgeting and cost control\nStrong leadership, communication, and analytical skills\nComfortable working in a fast-paced, mission-driven environment with short deadlines.\nTRAVEL \nTravel is required for this position. \nPAY RANGE\n$90,000-$130,000 annually \nPHYSICAL REQUIREMENTS\nThe physical demands described here are representative of those that must be met by an employee \nto successfully perform the essential functions of this job. Reasonable accommodation may be \nmade to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to \nfinger, handle, or feel and talk or hear. The employee is frequently required to reach with hands \nand arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. \nThe employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities \nrequired by this job include close, distance, color, peripheral, depth perception, and ability to adjust \nfocus.\nRIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.","description_format":"text","description_chars":5642,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T15:41:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.498,"p_room":0.55,"age_days":56,"expected_fill_days":38,"reasons":["conf:1","stale_co","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":91320,"is_top_pay":true},"html_url":"https://alion.io/job/ridemobility-field-service-manager","json_url":"https://alion.io/job/ridemobility-field-service-manager.json","meta":{"generated_at":"2026-10-13T11:10:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686469},"rest":"https://alion.io/mcp/rest/get_company?id=686469"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fridemobility-field-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fridemobility-field-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fridemobility-field-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ridemobility-field-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fridemobility-field-service-manager"}]}