{"id":828566,"url":"https://alion.io/job/ridemobility-ride-services-technical-training-manager","title":"RIDE Services- Technical Training Manager","company":{"id":686469,"name":"RIDE","domain":"ridemobility.com","url":"https://alion.io/company/ridemobility","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":19,"ghost_share":0.526,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasadena, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-06-17T22:27:23Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T21:41:20Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":119},"description":"The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.\nWe are seeking a hardworking Technical Training Manager for Customer Service Department to lead design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders.\nJOB DESCRIPTION\nRESPONSIBILITIES:\nConduct individual and team skills gap analyses.\nDevelop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations.\nCoordinate product-related training, including presentations of new features and simulation activities in a demo environment\nOversee implementation of LMS including vendor selection and deployment.\nEnsure all new hires undergo essential technical training and ongoing training certification.\nEstablishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement.\nSchedule in-house educational sessions.\nMeasure improvements in employees’ job performance at the end of each course.\nGather feedback from trainees and instructors and recommend suggestions to the learning process.\nActing as the main point of communication regarding training and requirements between customers and Customer Service Department.\nProvide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals.\nDelegate work assignments effectively to trainers and writers to meet set goals.\nManage all customer queries regarding training and resolve issues in coordination with the relevant departments.\nDetermine adequate skill and performance enhancement programs to keep training team technically sound and updated to enhance their productive.\nEnsure that company safety guidelines are followed by team members.\nMonitor and manage expenses within the allotted budget.\nWork with various teams to achieve optimum customer service, profitability, and cost effectiveness.\nOversee performance evaluations, appraisals, and training needs for team members.\nTRAVEL\nTravel is expected for this position.\nQUALIFICATIONS\nExcellent customer service skills.\nProven work experience (3 years) as a Technical Training Manager or similar role.\nStrong leadership.\nResults-orientated and able to work in different environmental conditions.\nAbility to travel.\nProficiency in MS Office (Outlook, Word, Excel).\nExperience in developing technical course content.\nKnowledge of web-based learning platforms and modern educational techniques\nExcellent communication skills with the ability to explain technical terms using simple language.\nAdditional certification in training (e.g., Certified Technical Trainer) is a plus. \nLocation: Pasadena CA (On-site)\nType: Full-time\nSalary: $100-$135K per year\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nHealth insurance\nHealth savings account\nPaid time off\nProfessional development assistance\nRelocation assistance\nVision insurance\nPHYSICAL REQUIREMENTS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.\nRIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.","description_format":"text","description_chars":4810,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Professional development","Relocation assistance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-12T15:41:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.268,"p_room":0.28,"age_days":119,"expected_fill_days":29,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/ridemobility-ride-services-technical-training-manager","json_url":"https://alion.io/job/ridemobility-ride-services-technical-training-manager.json","meta":{"generated_at":"2026-10-15T22:50:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686469},"rest":"https://alion.io/mcp/rest/get_company?id=686469"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fridemobility-ride-services-technical-training-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fridemobility-ride-services-technical-training-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fridemobility-ride-services-technical-training-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ridemobility-ride-services-technical-training-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fridemobility-ride-services-technical-training-manager"}]}