{"id":1616122,"url":"https://alion.io/job/ridesta-dispatcher-amherst","title":"DISPATCHER - Amherst","company":{"id":2839493,"name":"Student Transportation of America","domain":"ridesta.com","url":"https://alion.io/company/ridesta","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"C","score":61,"open_postings":242,"ghost_share":0.645,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amherst, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-12T17:31:33Z","employer_posted_date":"2026-09-12","last_verified_at":"2026-11-03T19:00:45Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":51},"description":"ADispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel, and parents for daily routes, trips, and extracurricular activities of students for our clients. The Dispatcher has significant, daily contact with all levels of Company personnel and as necessary with outside entities such as insurance brokers, attorneys, business partners, and the public. Contacts are generally for the purpose of dispensing information, providing technical advice or policy interpretation or for program coordination. These contacts will require considerable judgment, diplomacy and discretion and the ability to communicate clearly. The Dispatcher deals regularly with sensitive and/or confidential information and therefore must exercise extreme care in maintaining confidentiality and privacy.\nDuties/Responsibilities:\nCommunicating with schools, parents, drivers and aides; Answers telephone inquiries and communicate on two-way radio\nEnsure employees report to work as scheduled and complete and file paperwork\nEnsure all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc.Observe and track route timing; Assist in developing routes, busloads, bus stops and schedules when necessary\nRead and follow established School District contracts\nReport concerns, violations or issues to the Operations Manager or Supervisor\nKeep records and submit reports; Including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data; daily vehicle inspection and buses are cleaned daily as required by law\nAssist the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping\nBe on-call for emergencies and weekends as needed; drive a bus as needed Work closely with Operations, Safety, Training and Fleet Maintenance departments\nFollow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general\nAssist manager with monthly billing, payroll, account receivables, account payables and month end requirements\nAssist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel\nAssist manager in all driver disciplinary matters and overseeing yearly road test evaluations\nAssist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings\nResponsible for carrying out all STA policies and State & Federal applicable regulation.\nKnowledge and implementation of contents of School District contracts\nCommunicating with schools regarding calendars, complaints, bus incidents\nAssist manager in development of charter business during non-school days and summer months\nThis position may require travel to other STA facilities as directed by management and business needs and may require overnight stays and may include other areas of the US\nAll other duties as assigned by ManagementRequired Skills/Abilities-Essential Functions:\nExcellent Customer Service Skills and Interpersonal Skills\nIntermediate Computer skills including entire Microsoft office suite\nAbility to learn new skills, systems and software\nAbility to prioritize tasks\nThrive in a fast-past environment\nAbility to comprehend and follow oral and written instructions\nAbility to establish and maintain effective working relationships with supervisor and co\u0002workers\nAbility to deal with problems and find solutions\nMust have knowledge of Federal and State regulations\nProficient reading, writing, grammar, and mathematics skills\nState-Required Commercial Drivers License with Passenger and School Bus Endorsements o State specific requirements:\nCurrent report of Driver Physical Examination\nDemonstrated proficiency in the operation of assigned vehicles. May include extra equipment such as wheelchair lifts, and air brakes under all road and weather conditions\nAbility to safely operate a motor vehicle as evidenced by a good driving record\nAbility to physically perform the essential functions of the job\nWhile performing the duties of this job, the employee may work in outside weather conditions and be exposed to heat, cold, wet and/or humid weather conditions\nThe noise level in the work environment is moderately loud\nAttend work on a regular and dependable basis\nAbility to successfully pass state and/or federal required Background Checks\nAbility to perform the essential functions of the job\nAbility to comply with all policies and procedures established by company\nEducation and Experience:\nHigh School Diploma or equivalent\nSix months to one year related experience and/or training; or equivalent combination of education and experience\nAt least 1 year experience in Customer Service position\nValid CDL or ability and willingness to obtain one within 90 days of employment\nMust be at least 21 years of age with 3 years of driving experience\nSTA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning, military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law","description_format":"text","description_chars":5550,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:31:48Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.44,"age_days":51,"expected_fill_days":37,"reasons":["conf:1","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/ridesta-dispatcher-amherst","json_url":"https://alion.io/job/ridesta-dispatcher-amherst.json","meta":{"generated_at":"2026-11-03T21:16:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2839493},"rest":"https://alion.io/mcp/rest/get_company?id=2839493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fridesta-dispatcher-amherst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fridesta-dispatcher-amherst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fridesta-dispatcher-amherst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ridesta-dispatcher-amherst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fridesta-dispatcher-amherst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1616122}},{"tool":"search_jobs","arguments":{"company":"ridesta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1616122},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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