{"id":3994629,"url":"https://alion.io/job/ridgeline-senior-project-manager-customer-experience","title":"Senior Project Manager, Customer Experience","company":{"id":1547962,"name":"Ridgeline","domain":"ridgeline.ai","url":"https://alion.io/company/ridgeline","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0.143,"time_to_fill_p50_days":58,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Ramon, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":104000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Confluence","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Oracle ERP","optional":true},{"name":"Slack","optional":true}],"status":"closed","first_seen_at":"2026-11-09T21:36:45Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-14T19:52:56Z","board_verified":false,"closed_at":"2026-11-14T19:52:56Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Are you an expert in orchestrating high-impact software implementations from kickoff to go-live? Do you enjoy translating complex enterprise requirements into seamless delivery plans? Are you eager to make your mark in an industry ready for disruption, helping investment managers reimagine their operations with innovative cloud technology? If so, we invite you to be a part of our innovative team.\nAs a Customer Experience Senior Project Manager at Ridgeline, you will be responsible for leading end-to-end implementations of the Ridgeline enterprise cloud software for investment management customers. You will directly interact with both internal and customer stakeholders to define and deliver an agreed upon scope of services in a project management capacity. Gravitas and exceptional organizational skills are paramount. A consultative approach, innovative mindset, and collaborative spirit will also be key as you continue your track record of successful go-lives and make a meaningful impact on an industry primed for change.\nAt Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions-not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you.\nYou must be work authorized in the United States without the need for employer sponsorship.\nWhat You’ll Do?\nProject Planning and Design: Define project goals, plan scope, allocate resources, and set timelines.\nTeam Leadership: Lead and motivate the project team, assign tasks, and ensure collaboration.\nStakeholder Communication: Serve as the primary point of contact for stakeholders, ensuring clear communication and managing expectations.\nBudget Management: Oversee the project budget, ensuring cost-effectiveness and financial tracking.\nQuality Control: Ensure project deliverables meet quality standards and stakeholder requirements.\nRisk Management: Identify potential project risks, devise mitigation strategies, and manage any issues that arise.\nProject Evaluation: Assess project outcomes against objectives, analyze performance, and report on results to stakeholders.\nHands-On Task Execution: Directly engage in and complete critical project tasks as necessary to support team efforts and project success.\nDomestic travel 25-50%\nDesired Skills and Experience:\nBachelor’s degree in Finance, Business, Computer Science, Information Technology, or related field of study\n5+ years of experience leading investment management software implementations in a customer-facing role\nInvestment management industry knowledge of front office and back office systems, workflows and processes (ex. portfolio accounting, performance measurement, trading, reconciliation, data, compliance, reporting, etc.)\nSkilled Project Management practitioner with a proven track record; adept at coordinating functional and technical resources \nAbility to work independently, with general direction and guidance; highly organized with excellent time management skills and the ability to manage competing priorities with a hands-on approach\nInnate curiosity and proven ability to learn new software technologies quickly\nExcellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders, including senior leadership\nBonus:\nUnderstanding of Agile principles and software development lifecycles\nFamiliarity with Google Apps and/or the MS Office suite\nComfortable leveraging tools such as Slack, JIRA/Confluence, and Mavenlink for project management and communication\nBasic understanding of AWS, APIs, and serverless technology\nProject Management certifications such as PMP, CAPM, PRINCE2 a plus\nAbout Ridgeline\nRidgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”\nRidgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.\nRidgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.\nCompensation and Benefits \nThe typical starting salary range for new hires in this role is listed below. In select locations (including, the San Francisco Bay Area, CA, and the New York City Metro Area), an alternate range may apply as specified below. \nThe typical starting salary range for this role is: $104,000-$130,000 OTE. \nThe typical starting salary range for this role in the select locations listed above is: $114,400-$143,000 OTE.\nFinal compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. \nAs an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. \nIn addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.","description_format":"text","description_chars":6252,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Asset Management & Funds","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-11-10T00:48:18Z"},{"event":"close","at":"2026-11-14T19:52:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/ridgeline-senior-project-manager-customer-experience","json_url":"https://alion.io/job/ridgeline-senior-project-manager-customer-experience.json","meta":{"generated_at":"2026-11-14T20:57:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26707,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1547962},"rest":"https://alion.io/mcp/rest/get_company?id=1547962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fridgeline-senior-project-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fridgeline-senior-project-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fridgeline-senior-project-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ridgeline-senior-project-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fridgeline-senior-project-manager-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3994629}},{"tool":"search_jobs","arguments":{"company":"ridgeline.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3994629},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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