{"id":3362422,"url":"https://alion.io/job/ridwell-operations-supervisor-2","title":"Operations Supervisor","company":{"id":4318,"name":"Ridwell","domain":"ridwell.com","url":"https://alion.io/company/ridwell","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":109,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harrisburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T20:22:11Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-08T07:18:44Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":11},"description":"About the role\nRidwell is looking for a hands-on Operations Supervisor to help launch and establish our new facility in Harrisburg, Pennsylvania. Customers nationwide use our prepaid mail-in bags to send us hard-to-recycle materials, including plastics, wine corks, and more. Our team sorts everything that comes in and prepares it for transport to partners who recycle and reuse the materials.\nThis role will initially focus on setting up and overseeing our mail-in operation, coordinating supplies and equipment, and implementing and refining operational processes to support an efficient, reliable workflow. The ideal candidate has experience in warehouse operations, fulfillment, or logistics, plus the organizational skills and initiative to own a new operation. As Ridwell's East Coast operations grow, this person will have the opportunity to take on additional responsibilities and grow alongside the business.\nThis is a full-time, onsite position at a warehouse facility in Harrisburg, PA, which Ridwell is working to secure. The role requires working on-site five days per week.\nOur Values\nOur member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.\nWe Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo-always making our service, experience, and company better.\nWe Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact. \nPurpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.\nWe Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.\nResponsibilities\nLaunch and establish operations: Lead the initial setup and launch of Ridwell’s mail-in operation in Harrisburg, Pennsylvania, by coordinating warehouse setup, including supply and equipment delivery and installation, and ensuring operational readiness.\nImplement and improve processes: Put established workflows into practice, identify efficiency improvements, and help refine day-to-day operations.\nOversee mail-in processing: Manage the receipt, sorting, and preparation of incoming materials for transport to recycling and reuse partners.\nCoordinate logistics: Support the movement and handling of materials, including incoming shipments and outbound transport to partners.\nMaintain operational standards: Keep the facility organized and ensure materials are handled accurately and efficiently.\nHire and support a warehouse associate: Hire, train, and manage a founding Warehouse Associate, providing day-to-day direction and leadership.\n Support future growth: Help build a strong operational foundation that can scale with increasing mail-in volume and Ridwell's expanding overall East Coast presence.\nQualifications\nExperience in warehouse operations, fulfillment, logistics, or a related operational role.\nExperience leading day-to-day operations, implementing processes, and improving workflows.\nStrong organizational and problem-solving skills, with the ability to manage competing priorities and keep operations running smoothly.\nComfort with ambiguity, a strong sense of ownership, and a hands-on approach, with the ability to take initiative, adapt to changing needs, and pitch in wherever needed, especially during the launch of a new operation.\nCuriosity and a growth mindset, viewing day-to-day activities as opportunities to learn, improve, and find better ways of working.\nExperience training, supporting, or managing team members, with the ability to provide clear 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