{"id":1849759,"url":"https://alion.io/job/riedel-communications-gmbh-technical-support-professional-services-manager-mfd","title":"Technical Support & Professional Services Manager (m/f/d)","company":{"id":1770625,"name":"Riedel Communications","domain":"riedel.net","url":"https://alion.io/company/riedel-net","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"VLAN","optional":false}],"status":"live","first_seen_at":"2026-10-04T13:02:44Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-25T14:31:09Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.\nOur Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.\nJoin us as Technical Support & Professional Services Manager (m/d/f) on this exciting journey and experience the fascination of Riedel Communications in action.\nYOUR RESPONSIBILITIES\nYou lead and manage the Technical Support and Professional Services engineering team in the APAC region in alignment with the Manager Customer Success, APAC.\nYou take ownership of the successful coordination and delivery of technical support and professional services, including project management, commissioning, and training activities; including configuration, testing and validation at customer site for Riedel portfolio and 3rd party products.\nYou engage in customer relationship and Customer Success initiatives, particularly for Service Level Agreement (SLA) customers, ensuring high service quality and long-term partnerships.\nYou manage and resolve customer technical escalations in close collaboration with Sales and Customer Success Management teams.\nEngage in new product introduction (NPI) technical training to identify areas of support requirements and processes.\nYou collaborate with Sales and Pre-Sales teams on technical response sections for RFP/RFI tenders and contribute market insights on industry trends and competition.\nYou represent the company at customer-facing engagements and industry events such as trade shows, panels, and key market events.\nTHAT'S YOU\nBachelor’s degree in Information Technology, Software/Electrical Engineering, Computer Science, or a related field\nMinimum 3 years of experience in sales engineering, pre-sales, technical support, or professional services\nManagement experience and ability to lead cross-functional teams\nStrong understanding of Broadcast and Media technology markets\nKnowledge of audio, video, and IP technologies and standards (e.g. AES3, AES67, ST 2110, NMOS, PTP)\nKnowledge of video technologies and standards (SDI, ST 2110, ST 2022-6, NMOS, PTP)\nKnowledge of IP technologies and standards (TCP, UDP, IGMP, VLAN, PTP, with Cisco or Arista certification preferred)\nProficiency with CRM and collaboration tools (e.g., Salesforce, Atlassian Jira/Confluence, Microsoft 365, Teams) and willingness to travel internationally (approx. 25-35%)\nWE OFFER\nLife and Work balance through our flexible working time system including mobile working in a hybrid model\nCareer booster with numerous individual development and training opportunities\nDiversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters\nWe’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.\nENRICH OUR TEAM!\nWith us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.\nRIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.","description_format":"text","description_chars":3718,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-04T20:14:36Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.802,"p_room":0.55,"age_days":20,"expected_fill_days":19,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/riedel-communications-gmbh-technical-support-professional-services-manager-mfd","json_url":"https://alion.io/job/riedel-communications-gmbh-technical-support-professional-services-manager-mfd.json","meta":{"generated_at":"2026-10-25T15:51:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22904,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770625},"rest":"https://alion.io/mcp/rest/get_company?id=1770625"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Friedel-communications-gmbh-technical-support-professional-services-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Friedel-communications-gmbh-technical-support-professional-services-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Friedel-communications-gmbh-technical-support-professional-services-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/riedel-communications-gmbh-technical-support-professional-services-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Friedel-communications-gmbh-technical-support-professional-services-manager-mfd"}]}