{"id":3345086,"url":"https://alion.io/job/right-now-it-support-analyst","title":"IT Support Analyst","company":{"id":4372511,"name":"Right Now","domain":"rightnow.uk","url":"https://alion.io/company/right-now","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Surrey, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":30000,"currency":"GBP","period":"year","gross":null,"usd_annual":39923},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Windows Server","optional":false},{"name":"Jira","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-27T12:34:01Z","employer_posted_date":null,"last_verified_at":"2026-10-27T12:34:01Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"IT Support Analyst - 2nd line.\nAre you currently looking to secure your next opportunity within I.T?\nPerhaps you have experience in First/Second Line Support, Application support or a Software support engineer.\nAlternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.\nOur client based are looking for an Internal IT Support Analyst to join their established I.T team.\nJob Type: Contract to Perm\nLocation: Surbiton\nSalary: Hourly equivalent of 28,000 - 30,000 per annum. \nRole Type: Office Based - Hybrid working once fully trained\nHours: 40 per week - Mon -Fri\nHoliday: 25 days\nJob Role\nInternal IT Support across multiple sites and departments\nAdhering to the ITIL standards\nResolving software incidents in line with KPIs\nProvide remote desktop support\nEnsure support request 'tickets' are opened, updated and closed as efficiently as possible\nSoftware & network analysis, diagnosis, troubleshooting & debugging\nActive Directory Administration\nManaging NTFS Permission\nSmart ticketing expert\nTelephone & software support for field service engineers\nMicrosoft Windows Server 2008 & 2012\nDesirable\nWorking knowledge of SQL, Jira, Python or Oracle\nKnowledge of Networking\nDiploma or Degree in an I.T related field\nUnderstanding of Hardware, building PC's\nMS Office skills \nThe Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK.\nWhat does the EAA mean for me?The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate.\nAs part of meeting these regulations, you will need to provide us with some simple information, including but not limited to:\nProof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies.\nReferees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission.\nInforming you of Health & Safety practicesAs well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. \nLimited Company contractorsIf you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules.\nOpting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid.\nFor more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from or view the Government guidance - .","description_format":"text","description_chars":3769,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T16:52:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["seen:2","win:early","comp:attention"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":39923,"is_top_pay":false},"html_url":"https://alion.io/job/right-now-it-support-analyst","json_url":"https://alion.io/job/right-now-it-support-analyst.json","meta":{"generated_at":"2026-10-30T22:29:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372511},"rest":"https://alion.io/mcp/rest/get_company?id=4372511"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fright-now-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fright-now-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fright-now-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/right-now-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fright-now-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3345086}},{"tool":"search_jobs","arguments":{"company":"rightnow.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3345086},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}