{"id":1511183,"url":"https://alion.io/job/rightdirection-technology-solutions-service-desk-technician-cleared","title":"Service Desk Technician - Cleared","company":{"id":1976857,"name":"RightDirection Technology Solutions","domain":"rightdirectiontech.com","url":"https://alion.io/company/rightdirectiontech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-01T19:43:51Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-28T00:31:28Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Description\nRDTS is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury's mission-critical program users during expanded workday hours. IT is full-time, Monday-Friday 12:00pm-8:00pm, fully onsite in downtown DC, and available upon a favorable federal background check.\nKey Responsibilities:\nProvide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.\nRespond to service requests via phone and/or the ITSM system.\nLog, track, resolve or escalate tickets.\nAssist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.\nComply with all Treasury security policies for classified environments.\nRequirements\nMust be a U.S. Citizen\nMust possess an active Security Clearance\n2+ years’ IT support experience \nCollege degree in Information Technology or relevant field; equivalent relevant work experience will be considered.\nKnowledge, Skills, and Abilities (KSAs):\nKnowledge of Windows 10/11, Office 365, and basic networking.\nStrong customer service acumen.\nProficient in ITSM tools (e.g., ServiceNow).\nAbility to escalate and follow standard operating procedures.\nCompTIA Security+ preferred \n All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.","description_format":"text","description_chars":1544,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-09-30T08:04:12Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.484,"p_room":0.28,"age_days":55,"expected_fill_days":20,"reasons":["conf:2","urgency","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/rightdirection-technology-solutions-service-desk-technician-cleared","json_url":"https://alion.io/job/rightdirection-technology-solutions-service-desk-technician-cleared.json","meta":{"generated_at":"2026-10-28T00:50:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1976857},"rest":"https://alion.io/mcp/rest/get_company?id=1976857"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frightdirection-technology-solutions-service-desk-technician-cleared"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frightdirection-technology-solutions-service-desk-technician-cleared"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frightdirection-technology-solutions-service-desk-technician-cleared"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rightdirection-technology-solutions-service-desk-technician-cleared\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frightdirection-technology-solutions-service-desk-technician-cleared"}]}