{"id":3416846,"url":"https://alion.io/job/rightmove-customer-care-specialist","title":"Customer Care Specialist","company":{"id":51478,"name":"Rightmove","domain":"rightmove.co.uk","url":"https://alion.io/company/rightmove","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T17:13:27Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T09:06:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.\nWe’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. \nCustomer Care Specialist - Technical Care \nLocation: MiltonKeynes (Hybrid working, 2 days per week in the office. Tues/Weds)\nReporting to: Customer Experience Team Leader\nThe role\nAs a customer care specialist in the technical team you will be part of a team who are genuinely enthusiastic about our customers and supporting them with any technical issues that they may have. Our customers are at the heart of everything we do, which means that we want to make things easy and right for them first time, every time. Sometimes things don’t go to plan or aren’t as a customer may expect and you will be the first point of contact when they are having a problem. \nYou will be on hand to provide technical troubleshooting and get to the bottom of the problem. You'll diagnose errors and faults within our systems and work towards resolving issues through phone, email, live chat and social media channels. This role is ideal for someone with experience in customer service, technical support, helpdesk, SaaS support or troubleshooting who enjoys solving problems and helping customers. \n\nWhat you’ll be doing \nWorking efficiently within the team to provide a seamless service to internal and external customers through a variety of communication channels and within set standards and KPI’s. \nHelping customers and consumers who have a problem get the quick, easy resolution they need. Troubleshooting issues to get to the root cause, fixing them where we can and working with other specialist teams when needed. \nCan deliver first-class customer service. Solution driven, able to adapt service approach to tailor to the customers’ needs. \nDeveloping and maintaining a deep understanding of Rightmove’s systems, products and processes in order to handle a wide range of technical queries. \nManaging customer expectations, providing education and advice whilst ensuring queries are resolved in a timely manner with a view to reducing repeat contact. \nBridging the gap between our development teams and the customer by translating technical resolutions in a way that customers can understand. \nCommunicating with the wider business including the Customer Experience teams and Sales when there is a problem affecting customers. \nSpotting patterns and trends in inbound and escalating these when appropriate to your team manager. Championing bug fixes, development, process-changes and knowledge-sharing that will reduce the need for future escalated support.\nMaking a difference - being ready to step in and help the wider Customer Experience team when needed. \nWho you are \nGreat problem solver! You need to be curious about what is happening when things go wrong and seek to get to the bottom of it. \nExcellent questioning and listening techniques - you will speak to customers and consumers from all backgrounds, and you need to adapt your approach to get the information you need. \nAble to communicate effectively via different methods and to different audiences. \nGrowth mindset, things change quickly and often, and you need to be able to respond appropriately. \nCan take ownership of a situation and see it through to the end to get the best possible outcome \nBeing comfortable to seek out information from other Rightmove teams for more bespoke queries you might encounter, to find the best solution for the customer. \nIs emotionally intelligent and has genuine empathy for people. Able to understand the customer's perspective and have a natural ability to build a strong rapport and demonstrate empathy while maintaining clear boundaries. \nThrives on beating and exceeding targets - but you'll always make sure that the customer's interests come first. \nHas an eye for detail and strong task/project management skills. \nWho is self-aware, can identify own strengths and areas for improvements. Isn’t afraid to ask for support when needed. \nCan receive and provide constructive feedback, as well as a desire to be coached for optimum performance. \nCan work closely with stakeholders to help drive strong relationships and communication.\nLife at Rightmove\nDespite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:\nWe create value… by delivering results and building trust with partners and consumers.\nWe think bigger… by acting with curiosity and setting bold aspirations.\nWe care deeply… by being real, having fun, and valuing diversity.\nWe move together… by being one team - internally collaborative, externally competitive.\nWe make a difference… by focusing on delivering measurable impact.\n\nWe believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! \n\nWhat we offer\nCash plan for dental, optical and physio treatments.\nPrivate Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.\n27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.\nContributory stakeholder pension.\nLife assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.\nCompetitive compensation package.\nPaid leave for maternity, paternity, adoption & fertility.\nTravel Loans, Bike to Work scheme, Rental Deposit Loan.\nCharitable contributions through Payroll Giving and donation matching.\nAccess deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.\nWe offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.\nAs an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.\nBy applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.","description_format":"text","description_chars":7148,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech"],"lifecycle":[{"event":"open","at":"2026-10-28T19:41:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":45,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/rightmove-customer-care-specialist","json_url":"https://alion.io/job/rightmove-customer-care-specialist.json","meta":{"generated_at":"2026-11-01T11:42:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18189,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51478},"rest":"https://alion.io/mcp/rest/get_company?id=51478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frightmove-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frightmove-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frightmove-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rightmove-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frightmove-customer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3416846}},{"tool":"search_jobs","arguments":{"company":"rightmove.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3416846},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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