Customer Experience Advisor - Technical Care
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Customer Technical Care - 6 month FTC
Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues/Weds) Team: Customer Experience Reports to: Customer Experience Team Leader
About the Role
As a Data Feed Project Specialist, you will be part of a team responsible for ensuring the quality, accuracy and timely delivery of property data into Rightmove. Our customers are at the heart of everything we do, and the quality of the data they provide directly impacts their success on our platform.
You will play a key role in delivering data feed onboarding, migration and implementation projects across Rightmove's customer base. Working with estate agents, developers, software providers and internal teams, you will manage the setup, testing, validation and launch of property data feeds, ensuring accurate and timely delivery. You'll investigate technical issues, coordinate stakeholders and drive successful project outcomes, helping customers maximise the value of their integration with Rightmove.
This 6-month fixed-term role is ideal for someone with experience in technical implementations, data analysis, integrations or project delivery who enjoys problem-solving and working in a fast-paced environment
What you’ll be doing
- Delivering data feed onboarding, migration and implementation projects for estate agents, developers and software partners.
- Managing the end-to-end setup, testing, validation and launch of property data feeds into Rightmove.
- Working closely with customers, software providers and internal technical teams to ensure successful and timely project delivery.
- Investigating and resolving data feed, integration and data quality issues that could impact project delivery.
- Validating feed configurations and property data to ensure accuracy, completeness and compliance with required standards.
- Managing project milestones, tracking progress and providing regular updates to stakeholders throughout the implementation lifecycle.
- Acting as the primary point of contact for project-related queries, ensuring customers and partners remain informed and engaged.
- Collaborating with Product, Technology and Customer teams to remove delivery blockers and drive successful project outcomes.
- Maintaining accurate project documentation, implementation records and testing results.
- Identifying opportunities to streamline onboarding processes, improve data quality and increase implementation efficiency.
Who you are
- Great problem solver! You need to be curious about what is happening when things go wrong and seek to get to the bottom of it.
- Excellent questioning and listening techniques. You'll work with customers, software providers and internal stakeholders from a wide range of backgrounds.
- Comfortable working with data and technical systems, with a strong analytical mindset.
- Able to communicate effectively via different methods and to different audiences.
- Growth mindset. Things change quickly and often, and you need to be able to respond appropriately.
- Can take ownership of a situation and see it through to the end to get the best possible outcome.
- Comfortable seeking information from other Rightmove teams and external partners to find the best solution.
- Has strong attention to detail and a passion for accuracy.
- Thrives in a fast-paced environment and can effectively prioritise multiple investigations and tasks.
- Has strong task and workload management skills.
- Who is self-aware, can identify own strengths and areas for improvement and isn't afraid to ask for support when needed.
- Can receive and provide constructive feedback and has a desire to be coached for optimum performance.
- Can work closely with stakeholders to help drive strong relationships and communication.
- Experience working with technical systems, integrations, feeds, APIs, databases or structured data would be advantageous but is not essential.
About Rightmove
Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
- We create value… by delivering results and building trust with partners and consumers.
- We think bigger… by acting with curiosity and setting bold aspirations.
- We care deeply… by being real, having fun, and valuing diversity.
- We move together… by being one team - internally collaborative, externally competitive.
- We make a difference… by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
What we offer
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
- We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.