{"id":1964601,"url":"https://alion.io/job/rightmove-customer-experience-executive","title":"Customer Experience Executive","company":{"id":51478,"name":"Rightmove","domain":"rightmove.co.uk","url":"https://alion.io/company/rightmove","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T15:05:35Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-10T01:42:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.\nWe’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. \nCustomer Experience Executive’s \nLocation: Milton Keynes \nReporting to: Customer ExperienceTeam Leader \nAs the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for Customer Experience Executives to join our team! \n*We are currently hiring for several positions across our Customer Experience division, and we will be holding an assessment day on Thursday 22ndOctober to interview for these roles* \nAs a Customer Experience Executive, you'll be part of a passionate team dedicated to delivering an outstanding experience for our partners. You'll provide efficient, timely support while building strong relationships and demonstrating the value we place on every partner interaction. \nEngaging with partners every day, you'll use your excellent communication and problem-solving skills to understand their needs, resolve queries, and collaborate with teams across Rightmove to ensure a seamless and positive customer experience. \nWhat you’llbe doing \nProviding a seamless service to internal and external partners across multiple communication channels, within agreed standards \nContributing to team objectives, projects and wider Rightmove initiatives \nIdentifying process improvements and constructively contributing ideas \nEngaging with new technology and ways of working that improve the partner experience \nTaking ownership of your development, with support from the leadership team \nWho you are \nPassionate about doing the right thing, taking responsibilityand exercising good judgement. \nMethodical and quality-focused, taking pride in delivering accuratework first time. \nEmpathetic and customer-centric, always striving to exceed expectations. \nDriven by high standards, believing that \"good enough is never good enough.\" \nResilient and adaptable, comfortable managing increased workloads during peak periods. \nSelf-motivated and able to work independently. \nCurious and eager to learn, embracing change and new responsibilities. \nFlexible and collaborative, willing to support wider teams when needed. \nCommitted to understanding and contributing to the goals and success of the business. \nIs an excellent team player, loyal, reliableand punctual. \nWhat you’llbring to the role \nA passion for delivering exceptional, customer-focused service. \nStrong knowledge of billing processes and the importance of accuracy. \nExcellent numeracy skills and a keen eye for detail. \nClear communication skills and the ability to build strong relationships. \nEffective time management and prioritisation skills. \nThe ability to remain calm and productive under pressure. \nConfidence using Excel, Word, and CRM systems. \nA proactive approach to problem-solving and taking ownership of queries. \nLife at Rightmove\nDespite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:\nWe create value… by delivering results and building trust with partners and consumers.\nWe think bigger… by acting with curiosity and setting bold aspirations.\nWe care deeply… by being real, having fun, and valuing diversity.\nWe move together… by being one team - internally collaborative, externally competitive.\nWe make a difference… by focusing on delivering measurable impact.\n\nWe believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! \n\nWhat we offer\nCash plan for dental, optical and physio treatments.\nPrivate Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.\n27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.\nContributory stakeholder pension.\nLife assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.\nCompetitive compensation package.\nPaid leave for maternity, paternity, adoption & fertility.\nTravel Loans, Bike to Work scheme, Rental Deposit Loan.\nCharitable contributions through Payroll Giving and donation matching.\nAccess deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.\nWe offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.\nAs an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.\nBy applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.","description_format":"text","description_chars":5895,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech"],"lifecycle":[{"event":"open","at":"2026-10-06T16:54:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-08T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":54,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/rightmove-customer-experience-executive","json_url":"https://alion.io/job/rightmove-customer-experience-executive.json","meta":{"generated_at":"2026-10-10T02:15:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4096,"day_limit":5000,"remaining_today":904,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51478},"rest":"https://alion.io/mcp/rest/get_company?id=51478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frightmove-customer-experience-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frightmove-customer-experience-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frightmove-customer-experience-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rightmove-customer-experience-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frightmove-customer-experience-executive"}]}