{"id":2608693,"url":"https://alion.io/job/rightmove-customer-support-executive","title":"Customer Support Executive","company":{"id":51478,"name":"Rightmove","domain":"rightmove.co.uk","url":"https://alion.io/company/rightmove","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T08:00:58Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T04:23:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.\nWe’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. \nAre you passionate about delivering brilliant customer service and ready to take the next step in your career? Rightmove Landlord and Tenant Services (RLTS) is expanding, and we’re on the lookout for energetic and detail-driven people to join our dynamic referencing team from 30th November 2026. \n*(We will be holding an assessment day in our Newcastle office on Tuesday 27th October)*\nAt RLTS, we work alongside letting agents to help find the right tenants for rental properties across the UK. Our team plays a key role in ensuring tenants are the right fit by gathering references, assessing financial suitability, and making informed recommendations. We’re growing, and that means plenty of opportunity for you to grow too! \nThis is more than just a job. It’s a chance to be part of a team that values your ideas, supports your development, and celebrates success together. If you’re ready to thrive in a fast-paced environment where your attention to detail and communication skills make a real impact, we’d love to hear from you. \nWhat you’ll be doing \nManaging tenant applications from start to finish, ensuring everything is processed quickly and accurately. \nMaking and receiving calls daily to gather information from tenants, landlords, and employers. \nChasing references by email and phone, ensuring applications stay on track. \nAssessing documents and references to ensure tenants meet financial and suitability criteria. \nGuiding tenants through the referencing process and helping them provide the right information. \nCompiling final reports and making recommendations to letting agents. \nHitting targets for turnaround times and completed reports. \nWho you are \nA natural communicator - you’re confident on the phone and love helping people. \nCustomer-focused - you’re passionate about delivering top-notch service. \nOrganised and adaptable - you thrive in a fast-paced environment and can juggle multiple tasks. \nDetail-oriented - you spot things others might miss and take pride in accuracy. \nDriven to succeed - you’re motivated by hitting targets and being part of a successful team. \nEager to learn - you welcome feedback and look for ways to grow.\nLife at Rightmove\nDespite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:\nWe create value… by delivering results and building trust with partners and consumers.\nWe think bigger… by acting with curiosity and setting bold aspirations.\nWe care deeply… by being real, having fun, and valuing diversity.\nWe move together… by being one team - internally collaborative, externally competitive.\nWe make a difference… by focusing on delivering measurable impact.\n\nWe believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! \n\nWhat we offer\nCash plan for dental, optical and physio treatments.\nPrivate Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.\n27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.\nContributory stakeholder pension.\nLife assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.\nCompetitive compensation package.\nPaid leave for maternity, paternity, adoption & fertility.\nTravel Loans, Bike to Work scheme, Rental Deposit Loan.\nCharitable contributions through Payroll Giving and donation matching.\nAccess deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.\nWe offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.\nAs an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.\nBy applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.","description_format":"text","description_chars":5281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech"],"lifecycle":[{"event":"open","at":"2026-10-15T10:31:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-16T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rightmove-customer-support-executive","json_url":"https://alion.io/job/rightmove-customer-support-executive.json","meta":{"generated_at":"2026-10-16T07:27:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51478},"rest":"https://alion.io/mcp/rest/get_company?id=51478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frightmove-customer-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frightmove-customer-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frightmove-customer-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rightmove-customer-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frightmove-customer-support-executive"}]}