{"id":150323,"url":"https://alion.io/job/rightmove-it-service-delivery-manager","title":"IT Service Delivery Manager","company":{"id":51478,"name":"Rightmove","domain":"rightmove.co.uk","url":"https://alion.io/company/rightmove","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":64},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-28T14:23:07Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T06:20:07Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":53},"description":"Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.\nWe’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. \nLocation: London - Hybrid (2 Days) - Travel to Milton Keynes Required\nReports to:Head of IT Service and Operations\nThe role\nAre you an experienced and motivated IT Service Delivery Manager? We’re looking for someone like you to lead and optimize our IT service operations! You’ll be overseeing the Service Analysts and IT Helpdesk teams, ensuring that our internal users receive seamless and high-quality IT services.\nThis role is crucial for driving efficiency, enhancing service levels, and nurturing a customer-centric approach within our IT department.\nAs the IT Service Delivery Manager, you will align our service delivery with business objectives, set and monitor KPIs, and champion best practices across the teams.\nWhat you’ll be doing\n Manage IT Service Operations: Lead the day-to-day operations of the IT Helpdesk and Service Analysts teams, ensuring services are delivered efficiently and meet established SLAs (Service Level Agreements).\nService Improvement Initiatives: Discover areas for improvement within the IT service delivery process and spearhead initiatives to enhance service quality, efficiency, and customer satisfaction.\n KPI Management and Reporting: Develop, monitor, and report on Key Performance Indicators (KPIs) to track the effectiveness of the service teams, and implement corrective actions when needed.\nCustomer-Centric Service Delivery: Create a culture where our internal employees feel valued as customers, ensuring their IT support needs are met with exceptional service and professionalism.\nIncident and Problem Management: Oversee incident and problem management processes, ensuring timely resolution of issues to minimize the impact on business operations.\nVendor and Stakeholder Management: Build and manage relationships with external vendors and internal stakeholders, ensuring alignment with service delivery goals and effective communication of service performance.\nContinuous Improvement and Best Practices: Lead the adoption of ITIL or other service management frameworks, driving continuous improvement and ensuring the teams align with industry best practices.\nTeam Leadership and Development: Provide leadership, mentoring, and development opportunities for the service desk and service analysts teams, fostering a high-performing and motivated team.\nResource and Capacity Planning: Ensure the IT service teams have the appropriate resources and capacity to meet current and future demands.\nChange Management: Oversee the implementation of new technologies and processes within the service teams, ensuring smooth transitions and minimal disruption to services.\nWe’re looking for someone with:\nStrong Leadership Skills: Proven ability to lead and manage IT service teams, driving high performance and customer satisfaction.\n Service Management Expertise: In-depth knowledge of IT service management frameworks (e.g., ITIL) and experience in implementing best practices within an IT service environment.\nAnalytical Mindset: Strong analytical skills with the ability to make data-driven decisions and continuously improve service delivery.\nCustomer Focus: Passion for delivering exceptional service to internal users and fostering a customer-centric culture within the IT teams.\nOrganizational Skills: Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.\nCommunication Skills: Strong verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.\nTechnical Understanding: A good understanding of IT infrastructure, cloud technologies, and the operational requirements of IT support teams.\nTechnical Expertise:\nIT Service Management: Strong background in IT service delivery and management, with experience in ITIL or other service management frameworks.\nIncident and Problem Management: Hands-on experience managing incident and problem resolution processes, minimizing impact on business operations.\nKPI Management: Proven track record of developing and managing KPIs to measure and improve service delivery performance.\n Tooling and Technologies: Familiarity with service management tools (e.g., ServiceNow, Jira Service Management) and IT support technologies.\nWhat you’ll bring to the role\nProven Experience in IT Service Management: Demonstrated success in managing IT service delivery, including experience with ITIL or similar frameworks.\nLeadership and Team Development: Proven ability to lead, develop, and inspire IT service teams to achieve high levels of performance and customer satisfaction.\nContinuous Improvement: A strong commitment to continuous improvement, with a track record of implementing service enhancements that improve efficiency and effectiveness.\nChange Management Skills: Experience in managing change within IT service teams, particularly in the adoption of new technologies and processes.\nStrategic Alignment: Ability to align IT service delivery with business objectives and drive initiatives that support overall organizational goals.\nOur Approach to AI\nAt Rightmove, we believe software and product are ultimately people problems, and everything we build aims to improve the lives of others. We see AI as a helpful way to create more space for the human side of our work, from understanding real needs to making sure we are solving the right problems in the right way. There is an expectation that you are proactive in exploring how AI can support your own workflow and productivity, and that you approach it with curiosity and an open mind.\nLife at Rightmove\nDespite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:\nWe create value… by delivering results and building trust with partners and consumers.\nWe think bigger… by acting with curiosity and setting bold aspirations.\nWe care deeply… by being real, having fun, and valuing diversity.\nWe move together… by being one team - internally collaborative, externally competitive.\nWe make a difference… by focusing on delivering measurable impact.\n\nWe believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! \n\nWhat we offer\nCash plan for dental, optical and physio treatments.\nPrivate Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.\n27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.\nContributory stakeholder pension.\nLife assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.\nCompetitive compensation package.\nPaid leave for maternity, paternity, adoption & fertility.\nTravel Loans, Bike to Work scheme, Rental Deposit Loan.\nCharitable contributions through Payroll Giving and donation matching.\nAccess deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.\nWe offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.\nAs an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.\nBy applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.","description_format":"text","description_chars":8664,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech"],"lifecycle":[{"event":"open","at":"2026-08-28T14:23:07Z"},{"event":"close","at":"2026-09-07T17:48:44Z"},{"event":"reopen","at":"2026-10-09T19:24:27Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.759,"p_room":0.55,"age_days":53,"expected_fill_days":47,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/rightmove-it-service-delivery-manager","json_url":"https://alion.io/job/rightmove-it-service-delivery-manager.json","meta":{"generated_at":"2026-10-21T08:30:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51478},"rest":"https://alion.io/mcp/rest/get_company?id=51478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frightmove-it-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frightmove-it-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frightmove-it-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rightmove-it-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frightmove-it-service-delivery-manager"}]}