{"id":1190796,"url":"https://alion.io/job/rightmove-new-business-specialist-customer-experience","title":"New Business Specialist - Customer Experience","company":{"id":51478,"name":"Rightmove","domain":"rightmove.co.uk","url":"https://alion.io/company/rightmove","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-09-24T16:29:56Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-28T15:33:18Z","board_verified":false,"closed_at":"2026-10-28T15:33:18Z","days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.\nWe’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. \nNew Business Specialist \nLocation: Milton Keynes (Hybrid working, 2 days per week in the office. Tues/Weds) Team: Customer Experience - Security & Compliance Reports to: Security & Compliance Team Leader\nAn exciting opportunity to join our Security & Compliance Team as a New Business Specialist at the UK’s number one property portal. Our partners are at the heart of everything we do, which means that we want to make things easy and right for them first time, every time. \nAs a member of Rightmove’s Security & Compliance Team you will play an important role in ensuring new partners wishing to join Rightmove have the best possible experience. Your role will focus on undertaking the necessary steps to help make a new partner live on Rightmove, all while being the point of contact for the partner and keeping them informed throughout their joining journey. You’ll work closely with our Customer Experience and Account Management teams to give new partners the best first impression of Rightmove. \nWhat you’ll be doing \nChecking compliance details for all new partners. This includes checking details provided by a new partner against online government databases, and querying any cases where details cannot be found or do not match information provided; \nSecurity checking all new partners, including checking identification with specific attention for suspicious or fraudulent activity; \nOn occasion, declining requests for membership. Sometimes declining a membership can require challenging conversations, so you should be comfortable delivering difficult information and showing empathy for a situation, whilst maintaining your decision; \nApproving & processing new partner contracts, setting them up with Rightmove profiles and working closely with other Customer Experience teams to ensure products, creative designs, and datafeeds are set up according to customer requirements; \nSetting up Go Live calls to demonstrate products and services to the new partner, including setting up new users, directing leads to the required destination, and demonstrating RightmovePlus reports and features; \nProactively keeping the new partner regularly updated as to where they are in their joining journey, including reviewing any queries arising and seeking to gain resolutions as quickly as possible; \nOnce live, handing the partner over to their Account Manager including a comprehensive update of all important information that came to light during the new joiner process; \nKeeping organised, detailed records. You’ll be recording activity as you carry it out, and will sometimes need to provide information on an application to join at a later date; \nChecking compliance details for existing Rightmove members. This includes those members for whom we do not hold information and need to update our records, and those members for whom their compliance memberships are due to renew and we require updated information; \nYou’ll work to tight deadlines. It’s imperative to us that we do not delay a new Rightmove partner from joining us, and therefore it is of utmost importance that we keep turnaround times to a minimum; \nSuggest areas for improvement. Working alongside the Security and Compliance Team Leader, you’ll suggest ways to improve existing processes striving for the best service for our partners and Rightmovers alike; \nMaking a difference - being ready to step in and help the wider Customer Experience team when needed. \nWho you are \nIs a great communicator. You’ll be the first Rightmover on a new partners journey, and you’ll want to deliver a great customer experience whilst maintaining a close eye for detail. You’ll be happy to guide a partner through information requests, explaining where you are in a process and what next steps will be.\nTakes responsibility for their workload. You should be able to work under your own initiative and be self-motivated and determined to ensure the team is always within our targets;\nHas great attention to detail. You’ll be happy with the quality of your work, and confident to ask questions & seek understanding when you’re not sure;\nIs curious by nature, proactive and shares honestly and early. You’ll trust your own judgement, and if something arouses suspicion, you’ll be able to identify why and flag it for the attention of other team members and team lead;\nHas great prioritisation skills, is able to appreciate urgency and work to tight deadlines;\nIs able to demonstrate understanding and empathy towards the people you speak to. Our Vetting process is sometimes an emotive subject, and it’s important we handle all decisions sensitively;\nUnderstands the importance of visibility, always proactively explaining where a partner is in the new joiner process and explaining any questions they have about what happens next;\nIs a great communicator. You’ll be happy to explain your decisions and won’t shy away from sometimes challenging conversations;\nHas a good understanding of the security and compliance requirements for Rightmove, including GDPR regulations;\nDrives improvement, and believes in delivering the best possible customer experience;\nHas great relationship building skills, able to form relationships with partners and Rightmovers;\nHas exceptional written and verbal communication skills;\nIs proficient in Microsoft office, particularly Outlook, Excel and Word.\nWhat you’ll bring to the role \nA curious nature \nThe ability to remain calm in pressurised situations \nAnalytical skills \nThe ability to be decisive \nExcellent record keeping skills \nConfidence to ask difficult questions \nSound judgement calls \nA good understanding of GDPR regulations and why they are in place \nExperience of using Microsoft office, particularly Outlook, Excel and Word \nLife at Rightmove\nDespite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:\nWe create value… by delivering results and building trust with partners and consumers.\nWe think bigger… by acting with curiosity and setting bold aspirations.\nWe care deeply… by being real, having fun, and valuing diversity.\nWe move together… by being one team - internally collaborative, externally competitive.\nWe make a difference… by focusing on delivering measurable impact.\n\nWe believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! \n\nWhat we offer\nCash plan for dental, optical and physio treatments.\nPrivate Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.\n27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.\nContributory stakeholder pension.\nLife assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.\nCompetitive compensation package.\nPaid leave for maternity, paternity, adoption & fertility.\nTravel Loans, Bike to Work scheme, Rental Deposit Loan.\nCharitable contributions through Payroll Giving and donation matching.\nAccess deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.\nWe offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.\nAs an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.\nBy applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.","description_format":"text","description_chars":8843,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["PropTech"],"lifecycle":[{"event":"open","at":"2026-09-24T16:40:56Z"},{"event":"close","at":"2026-10-28T15:33:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/rightmove-new-business-specialist-customer-experience","json_url":"https://alion.io/job/rightmove-new-business-specialist-customer-experience.json","meta":{"generated_at":"2026-10-31T11:14:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51478},"rest":"https://alion.io/mcp/rest/get_company?id=51478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frightmove-new-business-specialist-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frightmove-new-business-specialist-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frightmove-new-business-specialist-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rightmove-new-business-specialist-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frightmove-new-business-specialist-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1190796}},{"tool":"search_jobs","arguments":{"company":"rightmove.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1190796},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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