Dispatcher

Overview

Dispatcher

As a Dispatcher, you play a critical role in keeping our service and sales teams operating efficiently while ensuring a smooth, positive experience for our customers.

This role is ideal for someone who is highly organized, thrives in a fast-paced environment, and enjoys coordinating people, schedules, and priorities throughout the day.

Position Overview

The Dispatcher is responsible for maximizing technician productivity while maintaining excellent communication with customers and field teams. This position requires strong organizational skills, attention to detail, quick decision-making abilities, and the ability to manage multiple priorities at once.

What You’ll Do

· Schedule and dispatch technicians based on customer requests, call urgency, and technician availability

· Communicate with technicians throughout the day via phone and dispatch systems

· Relay work orders, job updates, and key information to technicians

· Track technician start times, departure times, routes, and job progress

· Maintain a daily dispatch matrix including technician routes, locations, specialties, tools, and qualifications

· Assign jobs to the appropriate technician based on skillset and availability

· Anticipate route, scheduling, or parts issues and make quick, sound decisions

· Respond to special customer requests related to service calls

· Order parts for special jobs and track pending parts

· Follow up on recommended and pending work

· Forecast workload 2-3 days in advance

· Contact customers regarding parts status and job updates

· Maintain technician schedules including vacation, sick time, and weekend rotations

· Interact with technicians daily to ensure smooth operations

What We’re Looking For

· Dispatch experience highly preferred

· Bilingual in Spanish highly preferred

· Strong attention to detail and organizational skills

· Ability to multitask and prioritize in a fast-paced environment

· Excellent communication and phone skills

· Strong decision-making and problem-solving abilities

· Passion for delivering excellent customer service

· High level of integrity and professionalism

· Reliable attendance and dependability

· Team-oriented mindset

Potential Other Job Duties

-Process incoming payments, including applying cash or checks to job folders

-Make copies of checks and forward them to the headquarters administrative team

-Maintain and update internal spreadsheets and tracking documents

-Handle cash and check deposits accurately and in a timely manner

-Process employee PTO and advance requests

-Ensure timesheets are completed and submitted on schedule

-Reconcile credit card statements and petty cash

-File invoices and mail out payments for invoices due

-Install/Sales coordination

-Collections

Your Future Starts Here

This is more than an entry-level role-it’s a career opportunity with one of the fastest-growing companies in the nation. Many of our top technicians started exactly where you are now. Come join a winning team, learn a valuable trade, and build a future you can be proud of. Apply today-you’ll be glad you did!

Right Now Heating, Air Conditioning, Plumbing & Electrical stands out-on the road with our iconic pink trucks and in the way we care for our people and our community. We’re a people-first company built on craftsmanship, accountability, and teamwork. Our skilled professionals take pride in delivering reliable, high-quality service and treating every home with respect. When you join Right Now, you become part of a team that does the job right and takes care of each other along the way.

After 25 years in business, we remain proud to be one of the most employee-focused companies in the Northwest, investing in our people and setting them up for long-term success.

We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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