{"id":2508711,"url":"https://alion.io/job/rightpoint-has-fully-integrated-into-the-genpact-brand-technical-support-techniciancloud","title":"Technical Support Technician(Cloud)","company":{"id":1755917,"name":"Rightpoint","domain":"rightpoint.com","url":"https://alion.io/company/rightpoint-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DLP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Hyper-V","optional":false},{"name":"Jira","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure DevOps","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-14T08:31:48Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T08:34:14Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Description\nThe Support System Admin is an IT professional who maintains and optimizes cloud computing systems. They are responsible for the entire life cycle of a company's cloud infrastructure and management of Cloud resources/assets, from strategy to implementation. The ideal candidate must be apt to lend technical assistance for cloud resources and infra to 500+ in-person and remote users quickly and gracefully. The candidate should also be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality.\nResponsibilities\nImplement, administer, and support cloud infrastructure solutions, including virtual machines, cloud services, SSL certificates (single-domain, multi-domain, and wildcard), and endpoint management solutions. \nDesign, implement, and manage Virtual Network Manager configurations and virtual network architectures. \nDemonstrate strong expertise in Cloud-Native Application Protection Platforms (CNAPP), providing comprehensive visibility into security threats, effective vulnerability management, and strategic risk prioritization across cloud environments. \nManage Data Loss Prevention (DLP) policies, data security controls, and endpoint security solutions. \nDeliver prompt, professional remote support in a fast-paced operational environment. \nRespond efficiently to support requests and manage incidents and service requests using the Help Desk ticketing system (Jira Service Manager). \nCollaborate closely with internal Application Development teams to implement consistent Development and Production environments, leveraging DevOps best practices. \nProactively identify recurring issues, perform root cause analysis, and plan and execute corrective actions to prevent future occurrences. \nContribute to the creation, maintenance, and expansion of internal IT knowledge base documentation. \nWork collaboratively with team leads to develop and maintain project plans, ensuring alignment with infrastructure team objectives. \nPlan and schedule work effectively to optimize productivity while minimizing operational stress. \nDemonstrate excellent time management skills, ensuring tasks are completed on time without compromising quality. \nProvide technical leadership and guidance to team members and junior staff. \nFoster a team-focused mindset with a strong commitment to collective achievements. \nMentor and train junior support staff to enhance team capability and performance. \nProvide support coverage during non-business hours, as required and agreed upon with management, to ensure timely issue resolution.\nMinimum Requirements\n5+ years’ experience working with Cloud technologies (Microsoft) required\nPrior IT help desk or similar cloud support experience is required\nPractical experience implementing and operating CNAAPP capabilities\nHands-on knowledge of Networking (VPN, firewalls, switching, load balancers, Gateways, DNS, IP, CDN)\nHands-on knowledge of network security and compliance is preferred (encryption, security audit)\nExperience supporting both Windows and Mac software environments \nExceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.) are desired\nExperience with Active Directory / Office365 / Azure AD /Entra management required\nAbility to troubleshoot and resolve issues related to Azure environments is required\nExperience with virtualization solutions including Microsoft Hyper-V or VMware vSphere/vCenter\nDesire to learn about other cloud environments (AWS, GCP, OCS)\nExceptional verbal and written communication skills are required\nEducation\nA Master’s or Bachelor’s degree in Computer Science, or an equivalent qualification, is highly desirable.\nTechnical desired certification (eg- O365 Expert, Network+, MCSA, GISF) recommended\nAdditional Skills\nExperience automating common administration tasks with PowerShell \nExperience with Microsoft E3/E5 capabilities\nExperience with Azure DevOps\nKnowledge of ITIL service management 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