{"id":2961249,"url":"https://alion.io/job/rightway-data-analyst-iii-pbm-client-success","title":"Data Analyst III, PBM Client Success","company":{"id":174582,"name":"Rightway","domain":"rightwayhealthcare.com","url":"https://alion.io/company/rightway-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":95000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"SQL","optional":false},{"name":"dbt","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-20T19:10:16Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T21:40:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"ABOUT THE ROLE:\n We are seeking a full-time Customer Success Analyst III to join our Data & Insights team. In this role, you’ll be responsible for creating data analyses that demonstrate our company’s impact to clients and strategic partners in the PBM space. You will support the development and execution of analytics, provide data-driven strategic insights, and create customized analytic approaches in a pharmacy benefits setting. This role supports Rightway’s clinical delivery, operations, and other internal departments by developing and delivering complex analytical needs, including quarterly performance reviews and ad hoc client inquiries. Additionally, as a Customer Success Analyst III, you will support strategic decision-making processes to optimize our PBM services.\nWHAT YOU’LL DO:\nDevelop comprehensive analytics focusing on engagement with Rightway’s application.\nWork cross-functionally with teams to provide actionable insights and refine and develop data processes for scalability.\nUse advanced statistical analysis techniques to evaluate the effectiveness of our clinical management programs and devise measures for assessing efficacy on a recurring basis.\nContribute to the improvement of Rightway’s analytical infrastructure by implementing data preparation tools and automated reporting solutions.\nProvide leadership and mentorship to junior analysts, guiding standards and best practices within the team.\nLead the development of analytic frameworks and methodologies to support strategic initiatives.\nCommunicate complex data analysis results effectively to stakeholders and provide actionable recommendations.\nWork with the team to identify and qualify new analytic product opportunities, understand key technical challenges and recommend strategies to operationalize solutions.\nPresent reporting results to internal stakeholders and implement feedback to create optimal data analytics.\nPerform detailed pharmacy claims analysis to identify and remedy variances in reporting between Rightway and third party data collectors.\nWHO YOU ARE:\nExpert level of proficiency with SQL.\nProficiency with relational databases and database structures.\nBachelor’s degree in analytics, Computer Science, or related field, or equivalent work experience.\n4-6 years of experience in quantitative analytics and conducting advanced analytic modeling for large datasets.\n4+ years of industry experience querying and analyzing pharmacy benefit management claims data.\nConfidently analyze data and discuss trends with our strategic clients during calls and business reviews. \nExperience working with data and analytics services within cloud platforms (preferably AWS).\nExperience gathering and documenting requirements from clients or the business.\nAbility to communicate analysis to business partners and clients both in writing and verbally.\nExcellent communication and interpersonal skills.\nExperienced with developing data tools, memos, and presentations to deliver data and insights to stakeholders.\nProven ability to guide standards and provide leadership and mentorship to junior team members.\nEXTRA CREDIT:\nExperience working in the Clinical Navigation space\n5+ years experience in Pharmacy Benefit Management.\nProficiency with Python.\nProficiency with dbt.\nProven experience with version control.\nHands on AWS experience is a plus.\nCOMPENSATION: $95,000 - $135,000 annually, in addition to bonus and equity\nCompensation offered will be determined by geographic location, experience, and qualifications.\nCYBERSECURITY AWARENESS NOTICE\nIn response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. \nABOUT RIGHTWAY:\nRightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.\nSince its founding in 2017, Rightway has raised over $300mm from investors including Khosla Ventures, Thrive Capital, Francisco Partners, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.\nHOW WE LIVE OUR VALUES TO OUR TEAMMATES:\nWe’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:\n1) We are human, first\n Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.\n2) We redefine what is possible\n We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.\n3) We debate then commit\n We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.\n4)We cultivate grit\n Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.\n5) We seek to delight \n Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.\nRightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. 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