Customer Service Representative
Join Rightway Garage Doors - Where Every Call Opens the Door to a Great Career!
Customer Service Representative | Vacaville, CA
Hourly Position | Annual Pay Range: $35,000-$45,000 ($21/hr)
Weekend availability is required (once onboarding and training is complete)
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let’s Talk. Your Future Starts Here!
At Rightway Garage Doors, we’re more than just a home services company-we’re a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.
We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn’t just another job-it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
Initially, the CSR will work Monday-Friday 8-5, in office, so they can get acclimated and train properly. This usually is a 60-90 day cycle. After that time period, most CSRs are comfortable on the phone and can answer 80-90% of any customer inquiry. After this training period, a successful employee will transition to a weekend schedule, which Sat/Sun is remote work. Our facility/office is closed over the weekend, so the employee will receive a laptop and be able to work from home. Weekdays are always in-office.
What You’ll Be Doing:
As the voice of Rightway Garage Doors, you’ll support customers by phone, email, and chat-creating exceptional service experiences that make a lasting impression.
Provide exceptional service with empathy, professionalism, and a positive attitude
Handle a high volume of calls with confidence and efficiency
Communicate across multiple channels to resolve issues and provide timely updates
Research solutions and respond to customer needs with friendly, helpful support
Keep detailed and accurate records of customer interactions
Identify opportunities to recommend services that add value for the customer
Collaborate with technicians and office staff to ensure a smooth service experience
Learn our offerings inside and out-becoming a knowledgeable go-to resource
What We’re Looking For:
1+ year in a customer service role (home services or tech industry experience is a plus)
Weekend availability (once onboarding and training is complete)
Excellent communication and active listening skills
Highly organized with strong time management and multitasking abilities
Friendly, adaptable, and calm under pressure
Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)
A team player who is excited about growth and contributing to success
High school diploma or equivalent
Why You’ll Love It Here:
A supportive, team-first culture where your efforts are valued
Clear opportunities for advancement-we love to promote from within
Respect, recognition, and rewards for hard work and dedication
Hands-on training and mentorship to help you succeed
A chance to grow your career with a respected and expanding local company
What We Offer:
Competitive Benefits Package: Health, Vision, Dental, PTO, Holidays, 401(k) with match
Employee Discounts on products and services
Employee Referral Program
Be part of a world-class network of residential service brands that invests in your development
A strong focus on internal growth with opportunities to move into senior roles
Location: Vacaville, CA
Position Type: Full-Time, Hourly
Annual Compensation: $35,000-$45,000 based on experience
Apply today and help us open the door to an even brighter future-for you and our customers.
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Right Way may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range
$35,000—$45,000 USD
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