{"id":3889179,"url":"https://alion.io/job/rihousing-loss-mitigation-support-coordinator","title":"Loss Mitigation Support Coordinator","company":{"id":1819559,"name":"RIHousing","domain":"rihousing.com","url":"https://alion.io/company/rihousing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Providence, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":51896,"max":62276,"currency":"USD","period":"year","gross":null,"usd_annual":62276},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:38:28Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T10:42:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"RIHousing - Loss Mitigation Support Coordinator\nSalary - $51,896.00 - $62,276.00\nPlease note: This pay range represents the base annual full-time salary for all positions within this job grade. The actual salary offered will depend on factors such as experience and other job- related- qualifications.\nWhat we are all about:\nWe are seeking a dynamic professional to join our Loan Servicing team as a Loss Mitigation Support Coordinator . This role is responsible for borrower communications, Trial Payment Plan (TPP) monitoring, payment reminders, and trial payment processing. The position supports borrower engagement, ensures timely follow-up on payment obligations, and facilitates successful loan modification outcomes.\nThe Coordinator serves as a key support resource to the Loss Mitigation team by conducting routine borrower outreach, maintaining accurate records, and identifying issues that require escalation or additional review.\nThis position is not eligible for remote work.\nWhat you’ll do daily:\nConduct inbound and outbound communications with borrowers regarding Trial Payment Plans (TPPs), including payment reminders, follow-up on missed or outstanding payments, and responses to borrower inquiries. \nExplain TPP requirements, timelines, payment expectations, and next steps in the loss mitigation process while maintaining professional and empathetic communication with borrowers experiencing financial hardship. \nDocument all borrower interactions, correspondence, and communication attempts within servicing systems.\nMonitor active Trial Payment Plans (TPPs), track borrower payment performance, and review, verify, and process trial payments in accordance with company procedures and investor requirements.\nMaintain accurate records of payment activity and loan modification requirements, ensuring servicing systems are updated and all trial plan milestones are tracked through completion.\nIdentify payment discrepancies, missed payments, potential trial plan failures, and other issues requiring escalation to the appropriate Loss Mitigation Workout Specialist.\nProvide administrative and operational support to Loss Mitigation Workout Specialists by maintaining borrower records, payment documentation, correspondence, and follow-up schedules.\nCoordinate with internal departments to research and resolve payment issues, servicing discrepancies, and outstanding borrower requirements.\nIdentify recurring operational or borrower communication issues and escalate trends to management.\nPerform other related duties and special projects as assigned.\nHow you will make an impact:\nHelp borrowers successfully navigate the loan modification process by providing timely follow-up, clear communication, and support throughout their Trial Payment Plan. \nContribute to positive borrower outcomes by helping ensure trial payment requirements are met and potential issues are identified early. \nEnhance the efficiency of the Loss Mitigation team by providing critical operational support that allows Workout Specialists to focus on complex borrower evaluations and workout strategies. \nSupport portfolio performance and customer satisfaction through accurate payment processing, thorough documentation, and attention to detail. \nHelp maintain compliance with investor, regulatory, and company requirements by ensuring records are complete, accurate, and up to date.\nWhat success looks like in this position:\nHigh school diploma or equivalent required; associate's or bachelor's degree preferred. \nBilingual skills preferred. \nOne to two years of experience in mortgage servicing, loss mitigation, collections, customer service, or a related field preferred. \nExperience communicating with borrowers regarding payment obligations, delinquency resolution, mortgage assistance programs, or similar financial services activities preferred. \nExperience working with mortgage servicing systems and payment processing procedures is a plus. \nGeneral understanding of mortgage servicing, delinquency management, and loss mitigation processes preferred. \nStrong verbal and written communication, customer service, and interpersonal skills, with the ability to explain complex information clearly and communicate empathetically with borrowers experiencing financial hardship. \nStrong organizational, time-management, and follow-up skills, with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment. \nProficiency in Microsoft Office applications, including Outlook, Word, and Excel, and the ability to learn and navigate mortgage servicing systems and other departmental technology. \nAbility to exercise sound judgment, maintain confidentiality, and handle sensitive borrower and financial information with professionalism. \nAbility to identify issues, determine when escalation is appropriate, and follow established policies and procedures. \nAbility to work independently and collaboratively in a team environment.\nNot sure if you meet all the qualifications? Let us decide!\nWhy RIHousing:\nMission-Driven Organization\nMentorship Program\nLunch and Learn series \nEmployee Recognition Programs \nDedicated Workforce\nParking Stipend\nMedical/Dental/Vision/Life Insurance\nPaid Time Off\nRetirement Options\nEducation Reimbursement\nOnsite Fitness Classes\nVolunteer Days\nWinner of “Best Places to Work” 2016, 2018, 2019, 2021 - 2026\nGreater Providence Chamber of Commerce Worksite Health Award 2013 - 2026\nPBN's Healthiest Employers of RI 2025 & 2026\nAbout RIHousing\nRIHousing works to ensure that all people who live in Rhode Island can afford a healthy, attractive home that meets their needs. RIHousing provides loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. 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