{"id":3175748,"url":"https://alion.io/job/rimes-client-experience-consultant-2","title":"Client Experience Consultant","company":{"id":1914651,"name":"Rimes","domain":"rimes.com","url":"https://alion.io/company/rimes-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0.125,"time_to_fill_p50_days":44,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-23T15:41:45Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T05:43:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Rimes\nRimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.\nThe Opportunity\nRimes utilizes technology to automatically retrieve, manage, transform, enrich, validate, and deliver financial data from a wide range of sources to over 350 clients. Client Managed Services owns this process and is the interface between our clients, our platform and organization. Client Managed Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client-facing functions. This team oversees the delivery of 60000+ data feeds daily. Client Managed Services’ first line team proactively monitors exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client’s ever-changing priorities and corresponding queries. \nThe Client Managed Services Feed Management team handles complex escalation from our first line group, in addition to managing change projects that impact all our clients globally. \nClient Managed Services team owns the technical relationship with the client; they are responsible and accountable for the service provided to a set of clients, within geographic regions. The Client Experience team ensures the client’s service operates within a set of KPI’s and makes suitable adjustments to ensure it continues to do so. Service Performance teamwork with our clients to adapt to the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and account management teams, the Client Experience team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunities to solve our clients’ challenges. \nKey Responsibilities:\nCustomer Service: Deliver key information and analytical solutions to customers, enhancing their understanding and use of our products. \nMonitoring and Troubleshooting: Oversee and troubleshoot the daily provision of data and services to maintain high-quality standards. \nQuery Resolution: Address and resolve client queries promptly, ensuring customer satisfaction. \nEscalation Handling: Take charge of escalations from the Internal Operations team, working towards swift and efficient resolutions. \nClient Communication: Manage interactions with clients, fostering positive relationships, and clear communication. \n Performance Management: Guarantee the delivery of services in alignment with Key Performance Indicators (KPIs) to meet and exceed service standards. \nDocumentation: Engage in comprehensive documentation practices to maintain accurate records and support product and service quality. \nTraining and Demos: Organize and conduct training, demonstrations, and client call to educate and engage clients with our products and services. \nProduct Support: Assist in supporting the full suite of Rimes products to ensure seamless user experiences. \nWho you are: \nA confident fluent speaker with exceptional interpersonal skills \nPrevious work experience in the financial data industry \nHave effective analytical and problem-solving skills \nGraduate caliber, preferably in a finance, mathematics or a related field \nExperience working with, querying, and manipulating data and large datasets \nSound working knowledge of financial spreadsheets and financial databases and applications \nHigh proficiency with MS Excel \nKnowledge and understanding of equity and fixed income indices \nKnowledge of Python and hands-on experience with AI agents are considered advantages. \nFlexible, enthusiastic and display a positive attitude \nAble to multi-task, prioritize and meet deadlines and passionate to work on your own initiative \nAttentive to detail, but also able to demonstrate a wide degree of creativity \nOnly selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.\nRimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.\nVisit our Careers page to see our complete listings.","description_format":"text","description_chars":4601,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-23T19:56:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":44,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/rimes-client-experience-consultant-2","json_url":"https://alion.io/job/rimes-client-experience-consultant-2.json","meta":{"generated_at":"2026-10-27T09:50:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1914651},"rest":"https://alion.io/mcp/rest/get_company?id=1914651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frimes-client-experience-consultant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frimes-client-experience-consultant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frimes-client-experience-consultant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rimes-client-experience-consultant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frimes-client-experience-consultant-2"}]}