{"id":1464207,"url":"https://alion.io/job/rimes-client-experience-consultant","title":"Client Experience Consultant","company":{"id":1914651,"name":"Rimes","domain":"rimes.com","url":"https://alion.io/company/rimes-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":88},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true},{"name":"Snowflake","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-07-22T05:07:48Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T23:26:01Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"About Rimes\nRimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.\nClient Experience (CX) teams own the technical relationship with the client, they are responsible and accountable for the service provided to a set of clients, within geographic regions. The Client Experience Consultant ensures the client’s service operates within a set of KPI’s and make suitable adjustments to ensure it continues to do so. Client Experience teams work with our clients to adapt the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and account management teams, CX team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunity to solve our client’s challenges. \nWe are currently recruiting for a Client Experience Consultant to join our CX North America team and supplement our global team. This is an excellent opportunity to join a well-established firm with a global presence and significant growth potential. \nRESPONSIBILITIES\nManaging and growing existing clients: \nOversight and management of all flow workload for a set of existing business accounts \n\nIn depth knowledge of the existing accounts and history. \n\nProvision of expert advice to clients around their feed requirements. \n\nPeriodical service reviews with the clients. \n\nLeading production discussions and maintaining strong working relationships \n\nGeneral point of escalation for the Second Line Feed management team and source of data, product and technical expertise; \nDatabases, vendor methodology \n\nSystems \n\nClient data usage \n\nQUALIFICATIONS\n2+ Years Strong work experience in the financial data industry \nStrong communication, interpersonal and organizational skills \nEffective analytical and problem-solving skills \nCandidates must be of Graduate caliber, preferably a bachelor's degree in a finance or a related field \nExperience as a Consultant or related position within the financial data industry. \nStrong interpersonal and team collaboration skills required \nDemonstrates curiosity about emerging technologies, particularly AI, and is interested in exploring how new tools can improve customer, employee, and business outcomes. \nDesirable: \nSound working knowledge of financial spreadsheets, databases and applications \nExperienced and highly proficient with MS Excel® and MS PowerPoint® \nKnowledge of Financial concepts, including income benchmarks and securities \nExperience with PowerBi, Snowflake, SQL, SFTP and ETL processes \nExperience in a client facing role within financial markets \nOnly selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.\nRimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.\nVisit our Careers page to see our complete listings.","description_format":"text","description_chars":3445,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-29T14:05:22Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.378,"p_room":0.28,"age_days":70,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rimes-client-experience-consultant","json_url":"https://alion.io/job/rimes-client-experience-consultant.json","meta":{"generated_at":"2026-10-01T01:41:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1170,"day_limit":5000,"remaining_today":3830,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}