{"id":3595510,"url":"https://alion.io/job/rimini-street-sr-support-engineer","title":"Sr. Support Engineer","company":{"id":6344,"name":"Rimini Street","domain":"riministreet.com","url":"https://alion.io/company/rimini-street","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["JP","MY"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":146000,"period":"year","method":"global_role_seniority_cell","sample_n":881},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ABAP","optional":false},{"name":"AI Agents","optional":false},{"name":"Db2","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"SAP HANA","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:23:20Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:23:20Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.\nOur comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.\nThe Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.\nPosition Summary\nSr. Support Engineer, SAP Hana/Basis\nPosition Summary \n\nThe role of theSr. Support Engineer, SAP Hana/Basisis to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching,troubleshootingandsupporting ofmultiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments. The role of the Sr. Support Engineer SAP S4 HANA / Basis requires theexpertiseand skills to diagnose serious issues, then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.  \n\nEssential Duties & Responsibilities  \n\nSolve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.\n\nWork closely with customerson a daily basisto understand their needs, support businesschangeand delivera consistentlyhigh-quality customer experience.\n\nProvide remote-based functional support & training for your specialist SAP modules.\n\nSupport client customizations, sharing implementation and bestpracticesadvice.\n\nDevelop application break fixes for critical product defects.\n\nCreate scripts toidentify, analyzeand correct data issues.\n\nManage one or more key assigned accounts as a technical/functional advisor.\n\nProvide hands-onassistance using proprietary tools in a test environment or via remote client connectivity.\n\nBeapro-activecontributor to a support organization which is running24x7x365,this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.\n\nCollaborate with team members in a virtual team environment to extend field experience to different client situations.\n\nContribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improvethe clientexperience. \n\nAdditional Duties & Responsibilities \n\nOther job-related duties and responsibilities may be assigned from time to time.\n\nExperience \n10+ years relevant all-round SAP experience particularly with SAP S4 HANA / Basis.\n\nWorking knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX,HP-UXor Windows.\n\nWorking knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA.\n\nExpertisein SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.\n\nA track recordof successful roles in several SAP implementation or upgrade projects.\n\nDeep working knowledge and understanding of supporting business processes.\n\nKnowledge of architecture, implementation, and key functionality.\n\nExpertisewith S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application.\n\nKnowledge of maintenance/patching mechanics and SAP architecture.\n\nDemonstrable history solving complex problems across multiple modules. \n\nExperience with ABAP Debug and Troubleshooting.\n\nNice to have experience with SAP SWPM tool.\n\nSkills \nClient-facing Support.\n\nExtreme focus on client satisfaction.\n\nAnalytical, logical problem resolution skills.\n\nMust be able to speak,readand write English fluently.\n\nSpeak,read, andwriteanother language fluently is desirable\n\nExcellent interpersonal, presentation and communication skills – verbal & written.\n\nSuperb trouble-shooting skills and tenacity in problem solving.\n\nPassionate focus on customer support and the ability to buildlong term, successful working relationships with clients and colleagues.\n\nStrong knowledge of key application functionality, tables, and relationships.\n\nDeep knowledge of SAP customization/extension methodologies.\n\nAttention to detail and the ability to learn quickly.\n\nDemonstrated ability to work independently and as part of a team.\n\nAbility to work calmly and professionally in high pressure situations.\n\nThe ability to work remotely from a home-based office in a virtual environment.\n\nDesired Qualifications\nSAP certification(s) preferred.\n\nThe best candidates will have extensive knowledge of multiple SAP modules across releases (S/4 Hana) includingproficiencywith SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.\n\nKnowledge of SAP Industry Solutions would be an advantage.\n\nKnowledge of any Country Specific Solutions would be an advantage.\n\nA consulting background, while not mandatory, would be useful.\n\nExperience with global implementations would be an advantage.\n\nEducation \nBachelor’s degree in computer science or related field or equivalent experience\n\nWhy Rimini Street?Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.\nQualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.\nWe are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.\nOur work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: \nCompanyWe dream big and innovate boldly. \n\nColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. \n\nClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. \n\nCommunity We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.\n\nAccelerating Company Growth\nNasdaq-listed under ticker symbol RMNI since October 2017 \n\nOver 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies\n\nOver 2,000 team members in 23 countries\n\nUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: \n\nRimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. \nTo learn more about how Rimini Street is redefining the enterprise software support industry, visit \nPlease Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.\nOriginally posted on Himalayas","description_format":"text","description_chars":8625,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"},{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-02T02:28:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["seen:6","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/rimini-street-sr-support-engineer","json_url":"https://alion.io/job/rimini-street-sr-support-engineer.json","meta":{"generated_at":"2026-11-09T04:40:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6344},"rest":"https://alion.io/mcp/rest/get_company?id=6344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frimini-street-sr-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frimini-street-sr-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frimini-street-sr-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rimini-street-sr-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frimini-street-sr-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3595510}},{"tool":"search_jobs","arguments":{"company":"riministreet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3595510},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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