{"id":2048789,"url":"https://alion.io/job/rimkus-services-desk-technician-i","title":"Services Desk Technician I","company":{"id":5068,"name":"Rimkus","domain":"rimkus.com","url":"https://alion.io/company/rimkus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":28,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:55:19Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T13:04:37Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference!\nRimkus is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment.\nNOW IS THE TIME to join this growing and stable company!\nThe Services Desk Technician I provides frontline technical support to Rimkus employees across the organization. This position is responsible for responding to user requests, troubleshooting hardware and software issues, resolving common technical problems, and escalating more complex issues to the appropriate IT teams.\nDuties and Responsibilities\nProvide first-level technical support to employees by phone, email, chat, and through the IT ticketing system.\nTroubleshoot and resolve common hardware, software, operating system, printing, and connectivity issues.\nSupport Windows laptops, desktops, monitors, printers, mobile devices, and other IT equipment.\nProvide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.\nAssist users with password resets, account access, permissions, and basic Active Directory tasks.\nTroubleshoot VPN, Wi-Fi, network connectivity, and remote-access issues.\nInstall, configure, update, and maintain computers, software, and peripheral equipment.\nCreate, update, and maintain IT support tickets with accurate troubleshooting notes and resolution details.\nEscalate issues that cannot be resolved at Tier 1 to the appropriate Tier 2, infrastructure, security, or application support teams.\nFollow established IT support procedures, standards, and security policies.\nAssist with new employee onboarding, including computer setup, software installation, account access, and equipment preparation.\nAssist with employee offboarding by collecting equipment and following established account and access procedures.\nMaintain accurate IT asset and equipment records.\nContribute to and maintain the IT knowledge base and support documentation.\nParticipate in IT projects, technology implementations, equipment testing, software upgrades, and other departmental initiatives.\nWork collaboratively with other IT team members to identify recurring issues and improve service desk processes.\nProvide professional, timely, and customer-focused support to employees at all levels of the organization.\nProtect confidential company and employee information and follow IT security best practices.\nPerform other IT support duties and projects as assigned.\nRequirements\nAssociate degree, diploma, or certificate in Information Technology, Computer Science, or a related field; equivalent combination of education and relevant experience may be considered.\n2-3 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role.\nCompTIA A+ certification required.\nITIL 4 Foundation certification preferred.\nMicrosoft certifications or MCSE/Microsoft 365 certifications are considered an asset.\nExperience supporting Windows operating systems and general computer hardware and software.\nExperience supporting Microsoft 365 applications.\nWorking knowledge of Active Directory and user account administration.\nWorking knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network connectivity troubleshooting.\nExperience troubleshooting laptops, desktops, monitors, printers, and other computer peripherals.\nExperience using an IT service management or ticketing system.\nExperience supporting employees at all levels of the organization and explaining technical information clearly to users with different levels of technical knowledge.\nEligibility to work in the United States.\nExperience with VDI, remote desktop technologies, or endpoint management tools is an asset.\nPhysical Demands\nStandard office environment. The position may require occasional lifting, moving, or setting up of computer equipment and other IT hardware.\nOvertime\nOccasional overtime may be required based on business needs, IT projects, system implementations, or urgent technical issues.\nTravel Requirements\nIn Field: Occasional travel to Rimkus offices or locations may be required.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development","description_format":"text","description_chars":4538,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-07T20:55:19Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.591,"p_room":0.9,"age_days":25,"expected_fill_days":54,"reasons":["conf:1","stale_co","win:mid","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/rimkus-services-desk-technician-i","json_url":"https://alion.io/job/rimkus-services-desk-technician-i.json","meta":{"generated_at":"2026-11-02T14:18:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19767,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5068},"rest":"https://alion.io/mcp/rest/get_company?id=5068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frimkus-services-desk-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frimkus-services-desk-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frimkus-services-desk-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rimkus-services-desk-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frimkus-services-desk-technician-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2048789}},{"tool":"search_jobs","arguments":{"company":"rimkus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2048789},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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