{"id":4117127,"url":"https://alion.io/job/rindus-knowledge-base-editor-it-service-management","title":"Knowledge Base Editor – IT Service Management","company":{"id":4417578,"name":"rindus","domain":"rindus.de","url":"https://alion.io/company/rindus","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Málaga, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Confluence","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-11T12:18:05Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T15:19:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About us\nHey!Get ready to set sails and navigate the rindus wave\nWe're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.\nBecausegrowth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams.\nSo far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in?\nAbout our partner\nOn behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).\nAbout our partner\nOn behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).What you'll be doing\nAbout the RoleWe are looking for a detail-oriented Knowledge Base Editor to take care of the editorial and operational management of our IT Knowledge Base. You will make sure that content provided by our subject-matter experts is clear, consistently structured, and published and maintained in line with our established standards.\nYou will work within defined Knowledge Management processes. Strategic ownership, process design, and the technical approval of content remain with other roles, so you can focus on editorial quality and reliable execution.\nYour Responsibilities\nEditorial creation and revision\nCreate and revise Knowledge Base articles based on input from subject-matter teams\nReview and improve language, clarity, structure, and formatting\nEnsure a consistent look and feel by applying existing templates and editorial standards\nTailor content to its audience, whether the Service Desk or end-user self-service\nClarify missing or unclear information with the responsible content owners\nOperational support of the approval workflowInitiate the defined approval steps in Jira Service Management\nFollow up on open feedback and pending approvals\nIncorporate change requests documented by subject-matter teams and the Service Desk Team Lead\nConfirm that all required approvals are in place before publication\n Publication and article maintenancePlace approved articles within the existing Knowledge Base structure\nAssign articles to the correct target audience and category\nPublish articles in line with the existing permission concept\nMaintain editorial information and verify that required metadata is complete (e.g. responsible assignment group and department)\nProcess and close related tickets according to the defined process\nSupport for regular content reviewsTrack the scheduled semi-annual article reviews\nMonitor open review tasks and the 14-day processing deadline using the reporting views provided\nWork closely with knowledge owners and escalate overdue reviews to the designated owner\nRevise and republish updated articles once approved\nWhat you'll bring\n RequiredCompleted vocational training or degree in a relevant field (e.g. communications, technical writing, business administration, IT), or equivalent practical experience\nProven experience in editing, technical writing, or content management, ideally within an IT or service environment\nExcellent written German (C1 or above); Excellent written English (C1 or above), depending on your target audience\nA strong sense for structure, clarity, and consistency, with the ability to turn technical input into easy-to-understand content\nExperience working with a Knowledge Base or documentation tool\nReliable, structured working style with close attention to detail and deadlines\nStrong communication skills and the confidence to follow up with stakeholders\n Nice to haveHands-on experience with Jira Service Management or a comparable ITSM tool (e.g. ServiceNow)\nFamiliarity with ITIL, in particular Knowledge Management\nExperience with Confluence or similar knowledge platforms\nUnderstanding of permission and visibility concepts in knowledge systems\nBackground in IT Service Desk or technical support\nWhat we offer\n Being part of dynamic and highly motivated international multicultural team of skilled professionals.Competitive compensation package (restaurants, transport and childcare)\nFlexible working model: remote\n23 holiday days.\nFlexible schedules with core working hours.\nDKV private health insurance from day 1.\nGym Sponsorship.\nEnglish and German language classes.\nA young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Málaga Tech Games, etc).","description_format":"text","description_chars":5091,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-12T00:22:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":81,"reasons":["conf:4","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/rindus-knowledge-base-editor-it-service-management","json_url":"https://alion.io/job/rindus-knowledge-base-editor-it-service-management.json","meta":{"generated_at":"2026-11-14T20:36:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417578},"rest":"https://alion.io/mcp/rest/get_company?id=4417578"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frindus-knowledge-base-editor-it-service-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frindus-knowledge-base-editor-it-service-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frindus-knowledge-base-editor-it-service-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rindus-knowledge-base-editor-it-service-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frindus-knowledge-base-editor-it-service-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4117127}},{"tool":"search_jobs","arguments":{"company":"rindus.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4117127},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}