{"id":354354,"url":"https://alion.io/job/ringcentral-project-manager","title":"Project Manager","company":{"id":58779,"name":"RingCentral","domain":"ringcentral.com","url":"https://alion.io/company/ringcentral","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Monday.com","optional":false},{"name":"Scrum","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-01-27T00:00:00Z","employer_posted_date":"2026-01-27","last_verified_at":"2026-10-30T10:09:46Z","board_verified":true,"closed_at":null,"days_open":276,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":275},"description":"Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentralaccount (RingCentral).\nIt’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.\nRingSense AI is RingCentral’s proprietaryAI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.\nThis is where you and your skills come in. We’re currently looking for a Project Manager.\nThe Innovation & Governance team is seeking a Project Manager to lead strategic initiatives that empower our global Customer Support organization with optimized processes, systems, and technologies. You'll serve as a key driver within our PMO function, managing complex cross-functional projects involving Salesforce enhancements, AI implementations, system integrations, and operational improvements that directly impact customer experience and support efficiency.\nThis is a highly visible role with the opportunity to influence enterprise-wide initiatives, collaborate with leadership across Support Operations, IT, Product, and Engineering teams, and deliver solutions that measurably improve productivity and customer satisfaction.\nResponsibilities:\nProject Management & Delivery\nLead end-to-end project lifecycle from intake and scoping through implementation and adoption for medium to large-scale Support initiatives.\n\nDefine clear problem statements, project objectives, scope, success metrics, and business requirements for new or enhanced capabilities.\n\nDevelop comprehensive project plans including timelines, resource allocation, risk mitigation strategies, and stakeholder communication plans.\n\nManage project intake processes, prioritization frameworks, and portfolio reporting for the Innovation & Governance team.\n\nDrive projects to successful completion through proactive risk, issue, and dependency management.\n\nFacilitate project kickoffs, status meetings, steering committees, and post-implementation reviews.\n\nCross-Functional Collaboration & Stakeholder Management\nPartner with IT, Salesforce Admin teams, Engineering, Product Management, and business stakeholders to deliver integrated solutions.\n\nNavigate ambiguous requirements and competing priorities while maintaining clear communication and alignment.\n\nFacilitate decision-making across multiple stakeholders including senior leadership, technical teams, and frontline operations.\n\nBuild strong relationships with global support leadership to understand strategic priorities and pain points.\n\nCoordinate with distributed team members across US, Manila, and Sofia time zones.\n\nProcess Improvement & Governance\nIdentify opportunities to streamline workflows, eliminate inefficiencies, and optimize existing processes.\n\nDevelop and maintain PMO standards, templates, frameworks, and best practices.\n\nCreate comprehensive project documentation including charters, status reports, change logs, and lessons learned.\n\nEstablish governance frameworks for system changes, ensuring proper approval workflows and change management.\n\nSupport organizational change management efforts for new tool rollouts, process changes, and capability launches.\n\nSystems & Technology Projects\nLead Salesforce enhancement projects including workflow automation, integration implementations, and configuration changes.\n\nManage AI initiative projects such as chatbot implementations, intelligent routing, and automation solutions.\n\nOversee contact center optimization projects including IVR design, call routing improvements, and queue management.\n\nDrive system integration projects connecting Salesforce with telephony platforms, knowledge bases, workforce management tools, and customer portals.\n\nSupport technology vendor evaluations, proof-of-concept pilots, and implementation planning.\n\nReporting & Analysis\nTrack project health metrics, milestones, budget utilization, and resource allocation.\n\nProvide regular status updates and executive reporting on portfolio performance.\n\nAnalyze project outcomes and ROI to inform future investment decisions.\n\nMaintain project repositories and ensure proper documentation of deliverables.\n\nTo succeed in this role you must have the following:\n6+ years of project management experience, preferably in Technical Support, Customer Experience, or IT environments.\n\nPMP Certification and/or Six Sigma certification with proven track record delivering outcomes.\n\nStrong Salesforce knowledge including Service Cloud, case management, workflows, and system integrations.\n\nExtensive experience with project management tools - specifically Smartsheet, Monday.com, or Microsoft Planner (5+ years administration preferred).\n\nProven ability to manage multiple concurrent projects in ambiguous, fast-paced environments.\n\nExperience with contact center technologies including IVR systems, telephony platforms, chat/messaging tools, knowledge bases, and workforce management systems.\n\nDemonstrated expertise in risk, issue, and dependency management with ability to anticipate and mitigate project blockers.\n\nBudget and resource management experience including headcount planning and vendor management.\n\nStrong analytical skills with ability to translate data into actionable insights and recommendations\n\nExceptional communication skills - verbal, written, and presentation - with ability to effectively engage both technical and business audiences.\n\nLeadership experience guiding cross-functional teams and driving accountability without direct authority.\n\nSelf-starter mentality with ability to work independently, prioritize effectively, and drive results with minimal supervision.\n\nAvailability to work MNL hours (night or mid-shift alignment with US teams).\n\nDesired Qualifications:\nExperience in SaaS or UCaaS environments.\n\nBackground in Technical Support Operations or Customer Care organizations.\n\nFamiliarity with Agile, Scrum, and SDLC methodologies.\n\nExperience with AI/automation initiatives or intelligent contact center solutions.\n\nKnowledge of ITIL framework and IT service management best practices.\n\nProficiency with Confluence, JIRA, and documentation management.\n\nExperience developing customer satisfaction programs and measuring impact on CSAT/NPS metrics.\n\nChange management certification or formal training.\n\nExperience with business case development, ROI analysis, and executive presentations.\n\nWhat we offer:\nComprehensive HMO package (medical and dental)\n\nPaid time off and paid sick leave\n\nQuarterly Performance Bonus\n\nEmployee Assistance and Wellness Programs\n\nAbout RingCentral/Acquire BPO\nRingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.\nAcquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.\nWe have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.\nAs a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.\nAcquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nBy completing your application for this role, you:\nAgreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities\n\nHave read and agreed to our Data Privacy Policy","description_format":"text","description_chars":8945,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Conferencing & Webinars","Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-05T19:10:47Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.238,"p_room":0.28,"age_days":276,"expected_fill_days":40,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ringcentral-project-manager","json_url":"https://alion.io/job/ringcentral-project-manager.json","meta":{"generated_at":"2026-10-30T13:24:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":322,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58779},"rest":"https://alion.io/mcp/rest/get_company?id=58779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fringcentral-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fringcentral-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fringcentral-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ringcentral-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fringcentral-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":354354}},{"tool":"search_jobs","arguments":{"company":"ringcentral.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":354354},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}