{"id":354361,"url":"https://alion.io/job/ringcentral-solutions-engineer","title":"Solutions Engineer","company":{"id":58779,"name":"RingCentral","domain":"ringcentral.com","url":"https://alion.io/company/ringcentral","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":15,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-04-11T00:00:00Z","employer_posted_date":"2024-04-11","last_verified_at":"2026-10-28T12:50:51Z","board_verified":true,"closed_at":null,"days_open":930,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":930},"description":"AcquireBPO is an award-winning, global business outsourcer with 8,500+ staff operatingout of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republicand the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.\nWe have 15-years’ experience delivering intelligent contact centerand back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, educationand retail. We'rerecognized as being Safe, Flexibleand Innovative, giving our clients the capability to Outsource with confidence.\nAs a dynamic organization with the ability to take your career to the next level, we'relooking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.\nRingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.\nWe’rea $1.5 billion company that’sgrowing at 30+% annually and we’reexpanding our SolutionsEngineer Team to make sure we stay ahead of the competition.\nAcquireBPO is currently looking for Solutions Engineer to support us, RingCentral:\nTo succeed in this roleyou must have experience in:\nProvidepre-sales technical and sales support for accounts in assigned segment.\n\nDevelop and maintainexpert understanding of all RingCentral applications and products.\n\nAssist SE team with hardware and software lab testing\n\nAssistwith answering technical questions for SMB sales teams.\n\nPerform Proof of Concept (POC) onboarding support for SMB opportunities.\n\nResponsible for continued education on the platform and underlying technologies.\n\nPresent ongoing product training for small business sales teams.\n\nTransfer industry, technical, and product knowledge to internal and external teams.\n\nKeep up-to-dateon relevant competitive solutions, productsand services.\n\nDevelop advanced system configurations and implementations in response to customer needs and requirements.\n\nManage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.\n\nDesired Qualifications:\nFluent in English (both written and verbal).\n\nExcellent written and verbal communication skills.\n\nExcellent presentation and demonstration skills.\n\nAbility to providetechnical leadership to the accountteam.\n\nMitel Experience is preferred, but not required\n\nAbility to teach other members of the team and act as a mentor as required.\n\nRequires an action orientedindividual with a very stronginitiative to be successful.\n\nWillingness to take ownership of accounts and accountrelated actions.\n\nMust be able to coordinate across various groups and functional teams.\n\nAbility to complete job responsibilities with minimal supervision.\n\nDemonstrate ability to implement, drive and track projects\n\nAbility to apply solutions, technologyand products to a business opportunity.\n\nRingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.\n\nKnowledge and demonstratedoperating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence\n\nCompetitive knowledge including solution, technologyand product offerings.\n\nUnderstanding and conversant about company, solutions and product strengths, weaknesses, opportunitiesand threats.\n\nExcellent analytical and problem solvingskills.\n\nExcellent interpersonal skills and negotiating skills.\n\nDemonstrates the ability to excel at understanding and communicating complex technical solutions and issues.\n\nExperience in VoIP network architecture, products, protocols, and solutions a plus.\n\nPre-Sales experience.\n\nStrong telecommunications background (with telephony and Soft Switch emphasis preferred).\n\nNetwork Design background is a plus, but not required.\n\nSome understanding of software development technologies is desirable.\n\nExperience with telecommunications network design, architecture, and support is desirable.\n\nStrong understanding of VoIP and data networking protocols including:SIP, RTP, HTTP/S, etc.\n\nDemonstrated ability to implement, drive and track projects.\n\nAmenable to work night shift / US hours\n\nWhat we offer:\nRingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)\nFlexible work arrangement (HyrbidSet Up)\n\nComprehensive HMO package (medical and dental)\n\nPersonal Time Off Leaves\n\nQuarterly Performance Bonus\n\nEmployee Assistance and Wellness Programs\n\nTo know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph\nBy completing your application for this role, you:\nAgreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitatingyour employment opportunities\n\nHave read and agreed to our Data Privacy Policy","description_format":"text","description_chars":5427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Conferencing & Webinars","Unified Communications","Contact Center 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