{"id":4039071,"url":"https://alion.io/job/ringcentral-team-lead-conversational-agents","title":"Team Lead - Conversational Agents","company":{"id":58779,"name":"RingCentral","domain":"ringcentral.com","url":"https://alion.io/company/ringcentral","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"FastAPI","optional":false},{"name":"Function Calling","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"LangChain","optional":false},{"name":"LangGraph","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Pinecone","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-10T21:39:55Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T21:39:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Team Lead - Conversational Agents\nExperience: 10+ Years\nLocation: Hybrid\nAbout the Role\nWe are seeking a seasoned Team Lead - Conversational Agents to lead, mentor, and grow an engineering team focused on architecting and delivering next-generation AI-powered voice, digital, and enterprise conversational platforms.\nIn this role, you will bridge technical leadership, enterprise architecture, and team management. Beyond driving hands-on innovations with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Agentic AI, you will be responsible for scaling enterprise chatbots, setting engineering standards, and fostering the professional growth of your team.\nKey Responsibilities\nTechnical Leadership & Enterprise Architecture\nArchitect, build, and deploy robust, enterprise-grade digital and voice assistants, chatbots, and AI agent platforms at scale.\nOversee multi-step AI workflow orchestration, tool/function calling, state management, and RAG pipelines integrated with complex enterprise backends.\nDrive quality assurance, performance optimization, model evaluation, safety guardrails, and compliance across all conversational touchpoints.\nTeam Leadership & Growth\nLead a team of small-to-medium-sized AI Conversational Engineers, providing technical guidance, career development, mentorship, and continuous growth opportunities.\nEstablish engineering best practices, standards, and testing methodologies.\nCollaboration & Delivery Management\nPartner closely with product managers, business stakeholders, and cross-shore engineering teams to align business goals with execution strategies.\nDrive project delivery timelines, manage technical risks, remove blockers, and ensure high-quality software releases.\nRequired Skills & Qualifications\n Leadership & Core Experience\n10+ years of total software engineering experience.\n2+ years of experience leading, managing, or mentoring small-to-medium engineering teams.\nProven track record of building and successfully deploying enterprise-scale chatbots, conversational AI platforms, or digital assistant solutions.\nAdvanced Python programming, code architecture, and asynchronous frameworks (e.g., FastAPI).\nExperience with RESTful APIs, webhooks, microservices architecture, and integrating with enterprise knowledge sources/databases.\nCI/CD pipelines, Git workflows, automated unit/integration testing, cloud infrastructure (AWS/GCP), and security best practices.\nGood understanding of Large Language Models (LLMs), Prompt Engineering, RAG architectures, and Agentic AI systems.\nExperience with Model Context Protocol (MCP), tool/function calling, and AI workflow orchestration engines.\nHands-on familiarity with modern frameworks (LangChain, LangGraph) and Vector Databases (Pinecone).\nIdeal Candidate Profile\nA proactive leader who leads by example, balances technical excellence with empathy, and takes personal responsibility for team success and growth.\nPassionate about converting cutting-edge GenAI research into stable, secure, high-value business applications for enterprise clients.\nAbility to articulate complex technical concepts clearly to non-technical stakeholders and executive leadership.","description_format":"text","description_chars":3178,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Conferencing & Webinars","Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-10T21:39:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T22:52:48Z"},"pay":null,"html_url":"https://alion.io/job/ringcentral-team-lead-conversational-agents","json_url":"https://alion.io/job/ringcentral-team-lead-conversational-agents.json","meta":{"generated_at":"2026-11-10T22:52:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58779},"rest":"https://alion.io/mcp/rest/get_company?id=58779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fringcentral-team-lead-conversational-agents"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fringcentral-team-lead-conversational-agents"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fringcentral-team-lead-conversational-agents"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ringcentral-team-lead-conversational-agents\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fringcentral-team-lead-conversational-agents"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4039071}},{"tool":"search_jobs","arguments":{"company":"ringcentral.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4039071},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}