{"id":669518,"url":"https://alion.io/job/riot-platforms-it-support-technician-i","title":"IT Support Technician I","company":{"id":47560,"name":"Riot Platforms","domain":"riotplatforms.com","url":"https://alion.io/company/riot-platforms","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-08-19T22:52:28Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-23T18:59:32Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"About Riot Platforms\nRiot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure. Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.\nWho we are\nAt Riot, we’re building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.\nWe are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.\nAbout this role\nThe IT Support Technician I is an entry-level technical support role responsible for frontline incident response, break/fix support, routine administrative support tasks, and hands-on participation in IT projects across assigned facilities. This position is designed to develop quickly into a fully independent support role through structured exposure to end-user support, technical systems, project work, and cross-site operational responsibilities.\nThe IT Support Technician I provides support for all user populations, including executive and VIP users, and is expected to deliver professional, timely, and well-documented service across a broad range of end-user technologies. While the role is developmental in nature, it is not limited to basic ticket intake. The position includes routine administrative actions within support-governed systems, standardized technical execution, and increasing ownership of incidents and project tasks as the employee gains proficiency.\nThis role is intentionally weighted toward incident response and break/fix work while also contributing to project execution, support readiness, and operational continuity across multiple facilities. The IT Support Technician I must be adaptable, customer-focused, coachable, and capable of growing rapidly into broader technical independence.\nThis position will be based in our Austin office with travel two days a week to our Rockdale location.\nWhat you’ll be doing\nResolve frontline incidents, service requests, break/fix issues, and routine end-user technology needs across assigned facilities.\nSupport hardware, software, endpoint, account-access, mobile-device, printing, conferencing, workstation, and device-setup needs for standard, operational, remote, executive, and VIP users.\nDiagnose routine to moderately complex technical issues using established procedures, knowledge resources, documentation, and team guidance.\nDocument troubleshooting steps, user communications, actions taken, resolutions, and escalations accurately in the ticketing system.\nPerform routine administrative tasks, device provisioning, software installation, equipment swaps, asset tracking, inventory updates, and other support activities in accordance with approved procedures.\nParticipate in IT projects, deployments, upgrades, refreshes, office moves, inventory efforts, device staging, and site-support initiatives.\nCollaborate with Level 2 technicians and IT support leads to deliver cross-site support, identify recurring issues, improve documentation, and strengthen support processes.\nDevelop technical independence by applying coaching, building system knowledge, and demonstrating increasing ownership and reliability.\nWhat you’ll have\nHigh school diploma or GED required; associate's degree in Information Technology or a related field is preferred.\nZero to two years of IT support, technical support, service desk, field support, or related hands-on technology experience.\nBasic working knowledge of end-user devices, operating systems, productivity software, mobile devices, and common support practices.\nDemonstrated interest in technology, troubleshooting, and customer support.\nStrong communication, customer-service, organization, and documentation skills.\nWillingness and ability to learn quickly, accept coaching, and grow into a fully independent support role.\nAbility to perform routine administrative actions within support-governed systems in accordance with documented procedures and role-based permissions.\nAbility to support executive and VIP users with professionalism, discretion, and strong service orientation.\nAbility to travel between facilities and provide on-site support as needed.\nCompensation and Benefits\nCompetitive Salary: Base range (commensurate with experience) + bonus\nLong-Term Growth: Eligible to participate in Riot’s equity incentive programs and share in the success you help build.\n401(k) Retirement Plan: Incudes a generous company match.\nComprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.\nWellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.\nRiot is an equal opportunity employer. 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