{"id":252899,"url":"https://alion.io/job/ripple-director-global-sdr-operations","title":"Director, Global SDR Operations","company":{"id":4932,"name":"Ripple","domain":"ripple.com","url":"https://alion.io/company/ripple","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":123000,"max_usd":257000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":63},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-05T23:49:16Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-11-10T06:18:06Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":96},"description":"At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. \nIf you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.\nTHE WORK:\nWe're looking for a player-coach Director, Global SDR Operations to lead a team of six Sales Development Representatives spanning New York, São Paulo, London, Dubai, and Singapore. You'll own the SDR team's contribution to qualify pipeline through two motions: outbound prospecting, and fast, thorough follow-up on marketing-sourced leads. You'll partner closely with Growth Marketing to convert leads into qualified opportunities and to feed lessons from outbound efforts back into refining campaign targeting.\nThis role reports directly to the leader of the GTM Strategy and Operations team. This role, as well as the individual SDRs, will have a dotted-line reporting relationship with the regional Managing Directors, reflecting the SDR team's primary directive: to serve the revenue goals, strategic priorities, and market nuances of each sales region. Success in this role requires operating as a true extension of the regional sales leadership teams - deeply embedded in their go-to-market rhythms, attuned to regional deal dynamics, and consistently translating regional feedback into how the SDR team targets, messages, and prioritise its efforts. You will also develop talent, and serve as the SDR team's voice in Ripple's go-to-market planning.\nWHAT YOU’LL DO:\n Team Leadership and Development\nLead, coach, and hold accountable a global SDR team to hit and exceed individual and team pipeline targets\nBuild individualised development plans within the SDR organisation; celebrate growth at every level\nOwn the SDR ramp-up framework: design structured onboarding for new SDRs that accounts for regional variation across a globally distributed team and tracks milestone attainment through to full productivity\nCoach SDRs on discovery, objection handling, product and industry knowledge, and consultative selling techniques; conduct regular call reviews and message audits to raise the quality bar across the team\nMaintain a strong talent pipeline through evergreen recruiting; develop top talent\nBuild and refine outbound and inbound playbooks, messaging, and cadences tailored to ideal customer profiles (ICP) and the latest GTM\nPartner closely with the Growth Marketing team on lead handoff, campaign follow-up, and feedback loops to improve lead quality and conversion velocity.\n Strategy and Execution\nDefine SQL and SQO criteria in collaboration with Sales leadership; own the opportunity handoff process to ensure clean, consistent transitions to sales\nDrive a dual-motion prospecting strategy covering both outbound pipeline generation and inbound lead triage and follow-up; ensure no marketing-sourced lead falls through the cracks\nPartner with Growth Marketing and Product Marketing to define and maintain ICP and TAM targeting (territory carving); ensure SDR outreach is aligned to the highest-value segments with a constant optimisation mentality\nOperations and Reporting\nOwn the Global SDR Playbook and harmonisation of regional nuances around: onboarding, training frameworks, and evolving standard processes\nLead the SDR tool stack strategy: own evaluation, selection, implementation, and optimisation across core platforms including Outreach, LinkedIn Sales Navigator, Lusha, ZoomInfo, and AI-powered prospecting and coaching tools\nDesign, build, implement and optimise processes for team efficiency, including account creation and approval workflows\nDefine, track, and report on team KPIs; conduct regular Win/Loss analysis and share insights with leadership\nForecast lead pipeline and revenue contribution accurately on a monthly and quarterly basis\nCross Functional Partnership\nMaintain strong relationship with regional Managing Directors and Sales leadership and regular cadence of communication to stay tightly aligned on regional pipeline priorities, market dynamics, and strategic shifts, while advocating for global process consistency across all SDR motions\nPartner with Growth Marketing, Product Marketing, and Enablement to remove pipeline blockers and align on campaign follow-up and GTM priorities\nRepresent the SDR team in go-to-market planning and strategy discussions\nWHAT YOU'LL BRING: \n8+ years managing quota-carrying SDR, BDR, or inside sales teams\nExperience managing and working within a distributed team across multiple time zones and regions; ability to adapt playbooks, messaging, and coaching approaches to account for regional market nuances and cultural differences\nProven track record of hitting pipeline and revenue goals\nStrong understanding of B2B outbound and inbound prospecting motions and sales engagement tooling, as well as sharp written communication skills with the ability to write and edit high-converting outreach\nHands-on experience with core SDR tools: Salesforce, Outreach or Salesloft, LinkedIn Sales Navigator, ZoomInfo or Apollo; familiarity with AI-powered tools (Gong, Lavender, or similar) a plus\nStrong cross-functional collaboration skills across Growth Marketing, Product Marketing, Sales, and Enablement\nData-driven approach to performance management and process improvement\nExperience hiring, ramping, and developing sales development talent\nBackground as an individual contributor in crypto, FinTech or B2B software sales preferred\nWHO WE ARE:\nDo Your Best Work\nThe opportunity to build in a fast-paced start-up environment with experienced industry leaders\nA learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.\nThrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.\nIn-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. \nBi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team\nWe come together for moments that matter which include team offsites, team bonding activities, happy hours and more!\nTake Control of Your Finances\nCompetitive salary, bonuses, and equity\nCompetitive benefits that cover physical and mental healthcare, retirement, family forming, and family support\nEmployee giving match\nMobile phone stipend\nTake Care of Yourself\nR&R days so you can rest and recharge\nGenerous wellness reimbursement and weekly onsite & virtual programming\nGenerous vacation policy - work with your manager to take time off when you need it\nIndustry-leading parental leave policies. Family planning benefits.\nCatered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events\nBenefits listed above are for full-time employees. \nRipple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nPlease find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and Switzerland Applicant Privacy Notice for reference.","description_format":"text","description_chars":7939,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Generous vacation","Growth opportunities","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Blockchain Infrastructure","Crypto Payments","Stablecoins"],"lifecycle":[{"event":"open","at":"2026-09-05T11:09:24Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.826,"p_room":0.44,"age_days":96,"expected_fill_days":70,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/ripple-director-global-sdr-operations","json_url":"https://alion.io/job/ripple-director-global-sdr-operations.json","meta":{"generated_at":"2026-11-10T09:01:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4932},"rest":"https://alion.io/mcp/rest/get_company?id=4932"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fripple-director-global-sdr-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fripple-director-global-sdr-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fripple-director-global-sdr-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ripple-director-global-sdr-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fripple-director-global-sdr-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":252899}},{"tool":"search_jobs","arguments":{"company":"ripple.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":252899},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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