{"id":1219459,"url":"https://alion.io/job/rippling-support-supervisor","title":"Support Supervisor","company":{"id":15426,"name":"Rippling","domain":"rippling.com","url":"https://alion.io/company/rippling","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1521},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-25T11:39:27Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T22:23:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Rippling\nRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.\nTake onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.\nBased in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.\nWe prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.\nNote:\nTeams serving U.S. clients will follow PST working hours.\nTeams supporting global clients will align with APAC, EMEA, or NAMER time zones, depending on the region they serve. This is a hybrid role, you are expected to work from our Bangalore office 3 days a week.\nAbout the role\nAt Rippling, the payroll imports organization is at the heart of our company's growth. As a Payroll Supervisor, you will manage a team of Payroll Analysts and own the growth and mentorship of individuals on the team, build working relationships with various cross functional teams, compile various reports and monitor KPIs to determine the health of the team and organization, and execute strategic opportunities for team improvement to drive overall business and organizational goals.\nThis role requires effective project management and prioritization skills, robust understanding and familiarity with organizational goals and KPIs, clear written and verbal communication skills across various levels of technical audiences both internal and external, and the ability to identify and execute product and process improvement strategies to drive overall business goals.\nWhat you will do\nMotivate and lead a team of payroll operations specialists to execute on time payroll and ensure that the team delivers services in line with business and customer expectations\nHire and train new team members to support our market expansion and scaling operations\nDrive your team performance to ensure we are executing and meeting performance KPIs\nMonitor and report on the team’s progress to ensure requirements, KPIs and deadlines are met\nFacilitate training and development initiatives to build a skilled and high-performing team\nDevelop best-in-class processes to scale day-to-day operations. Your goal is to create repeatable processes that eliminate room for manual error; these processes should be easy to learn, easy to expand to new use cases, and easy to measure.\nSupport your team in driving issue resolutions and by communicating with various government agencies, partners and directly interfacing with our customers to resolve issues on their behalf\nDrive automated solutions that enable better efficiency and process improvement\nWork closely with US Payroll Engineering and Product teams to ensure that:\nNatively built payroll software supports key payroll and tax compliance requirements\nProduct bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed\nInternal tooling requirements are properly prioritised and implemented\nMust-Have\nExcellent Communication Skills\nProven experience in Operational Excellence.\nStrong People Management capabilities.\nCross-functional Stakeholder management experience.\nExposure to Program/Project Management.\nExperience with Process Re-engineering.\nEffective Problem-Solving Abilities.\nExperience in handling an Escalation Desk.\nStrong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus\nPreferred\nMinimum of 5+ years in a US payroll processing role, and minimum of 2+ years managing payroll operations personnel, and a minimum of 4+ years in a client facing role\nPrevious experience of managing a large team\nStrong overall US payroll experience\nStrong understanding of end-to-end payroll procedures and regulations (including taxes & Social Security registration & filings) with ability to guide operational specialists in the US region.\nPrevious experience handing in-house payroll processing and via partner payroll providers\nA Strong Customer/Client Support background.","description_format":"text","description_chars":4583,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","HR & Payroll Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-25T11:39:27Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rippling-support-supervisor","json_url":"https://alion.io/job/rippling-support-supervisor.json","meta":{"generated_at":"2026-09-28T00:40:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":236,"day_limit":5000,"remaining_today":4764,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}