{"id":2054875,"url":"https://alion.io/job/risd-lead-retail-operations","title":"Lead, Retail Operations","company":{"id":1765527,"name":"risd","domain":"risd.edu","url":"https://alion.io/company/risd","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Providence, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1126},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T23:24:33Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T16:20:37Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Summary\nThe Retail Lead role is instrumental in supporting the daily operations and overall success of RISD`s independent retail stores. This position ensures shift preparedness, product availability, presentation, and customer service meet established standards. The ideal candidate will be knowledgeable about the needs of an arts and design community and foster a cohesive and effective shift through clear communication, problem-solving, and regular check-ins with team members and leadership.\nEssential Functions/Duties:\nIs an active member of the store's shift team. Responsible for hands-on cashiering, stocking, cleaning and problem solving associated with shifts.\n\nExecutes opening and/or closing procedures, documents any related information for reference.\n\nPerforms physical walk throughs to ensure that the venues and team are ready to welcome guests and maintain continuity of experience throughout the shift.\n\nIn the absence of Assistant Manager, delegates work assignments, conducts pre-shift meetings prior to service, problem solves, and communicates relevant shifts happening via established communication channels.\n\nEnsures proper operational supplies are available, instructs staff on POS, ensures cashier stands are set up and hardware is working, assists with end of shift reports, and reports any scanning or pricing issues.\n\nEnsures standardized procedures and checklists are used consistently & correctly.\n\nSupports the eCommerce inquiries, order fulfillment and distribution\n\nSubmits buyer-approved order replenishments to vendors via established systems, by phone and/or email, adhering to appropriate procedures.\n\nAssists with taking inventory counts, maintaining and ordering of supplies as needed and as directed.\n\nAssists with receiving and maintaining storage areas.\n\nProficient in utilizing all features associated with POS technology, addresses issues promptly following established recovery procedures.\n\nParticipates in the training of new staff on POS to ensure consistent outcomes\n\nComplies with PCI standards for system usage.\n\nAssist the buyers as assigned.\n\nEnsures orders are processed and fulfilled through various customer ordering platforms throughout their shift, as needed.\n\nMonitors waste and supply usage, and makes recommendations to streamline and standardize practices.\n\nMonitors to ensure best practices in theft control and product security.\n\nEnsures all merchandise on the sales floor and stockroom are accurately labeled, in their designated locations and well stocked. Shift Support:\n\nMonitors daily performance and productivity of staff and ensures compliance with established break and meal times\n\nAs assigned, assists with orientation and onboarding training of new employees in a timely and efficient manner. Provides constructive feedback.\n\nProvides clear direction to staff working in stores to ensure the highest level of service.\n\nAssists in supporting day-to-day marketing activities. Maintains visual merchandising and product presentation.\n\nAssists students and guests with special requests and special needs.\n\nMonitors that policies and procedures are being followed. Promptly bringing inquiries, concerns, and issues to the supervisor.\n\nPrepares for and assists with the preparation and execution of events, including setup, coordination, and on-site support.\n\nProvides coverage assistance to support scheduling anomalies\n\nParticipates in the POS ongoing training to ensure consistent outcomes\n\nProvides exceptional customer service by addressing customer inquiries and resolving issues promptly and effectively.\n\nModels a professional demeanor at all times, ensuring a welcoming environment for customers.\n\nHandles customer complaints with empathy and efficiency, ensuring customer satisfaction and retention.\n\nSeek feedback from customers and staff to continuously improve service delivery and enhance the overall customer experience.\n\nCollaborate with team members to ensure seamless service using best practices for customer interactions.\n\nEnsures a safe work environment by addressing safety concerns to eliminate safety hazards; investigates and reports incidents; enforces safety work rules and procedure\n\nMaintain cleaning standards for retail. Perform housekeeping tasks including cleaning jewelry, shelving, countertops, back stock area, tidying work area, vacuuming floor, etc.\n\nKnows, understands and communicates emergency procedures for assigned areas.\n\nEnsures staff have and are using all required protective safety items.\n\nSupports through actions and words a work environment where all perspectives and circumstances are met with respect, fairness and dignity.\n\nIdentify and provide input to and/or revise programs, services, policies and practices to create inclusive campus environments.\n\nParticipates in training focusing on developing skills to build working relationships with people of all group identities, perspectives, and circumstances.\n\nInfluences retail programs by staying current in industry standards, trends and customer preferences.\n\nProvides coverage as needed across various retail operations.\n\nPerforms other duties as directed.\n\nEducation/Experience Requirements:\nHigh School Diploma or equivalent work experience\n\nA minimum of 3 years retail experience, with a minimum of 1 year of leadership experience. Experience with art supplies preferred.\n\nStrong background in retail service: product knowledge, presentation, and service. Ability to read and write in English. Multilingual preferred.\n\nPracticing artists with practical knowledge of materials application preferred.\n\nExperience working with POS systems and inventory management systems.\n\nExperience with receiving, purchasing & inventory management systems preferred\n\nValid driver's license preferred.\n\nRequired to take RISD PCI compliance class.\n\nJob Qualifications/Specifications:\nLeads by example, demonstrating knowledge, teamwork, strong communication, and collaboration skills\n\nAbility to plan, assign, and direct others in work activities.\n\nExcellent communication skills, both verbal and written, to collaborate with team members and provide feedback.\n\nAbility to work in a fast-paced environment, handle multiple tasks, and prioritize responsibilities.\n\nStrong organizational and problem-solving skills, attention to detail, and the ability to meet firm deadlines.\n\nServes as a collaborative team member, and establishes productive working relationships.\n\nThe ability to work independently in alignment with established standards, a high level of accountability and a sense of urgency.\n\nUnion\nNo\nWork Schedule\nNights and weekend shifts may be required. Specific schedules will be discussed with candidates at time of interview.\nEmployment Status\n12-month; Full-Time; Exempt\nGrade\n815NE\nDocuments Needed to Apply\nResume (required)\nCover letter (optional)\nSalary Grade Structure\nIncomplete applications will not be considered. Please upload all required documents.\nThe successful candidate will be required to meet our pre-employment background screening requirements.\nRISD recognizes inclusion and belonging as fundamental to its learning and working community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to this community and to our commitment to excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.\nFor internal use only - Job Family:\nSales","description_format":"text","description_chars":7637,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education","STEM Education","Continuing Education"],"lifecycle":[{"event":"open","at":"2026-10-07T23:24:33Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":0.9,"age_days":12,"expected_fill_days":32,"reasons":["conf:37","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/risd-lead-retail-operations","json_url":"https://alion.io/job/risd-lead-retail-operations.json","meta":{"generated_at":"2026-10-20T06:38:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7269,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765527},"rest":"https://alion.io/mcp/rest/get_company?id=1765527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frisd-lead-retail-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frisd-lead-retail-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frisd-lead-retail-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/risd-lead-retail-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frisd-lead-retail-operations"}]}