ISP Network Engineer
A Network Engineer I will typically have at least 1 year experience in a hands-on networking role, along with a relevant degree (or 3 years+ of vocational experience). They will complete complex structured/standard tasks and assist more senior engineers in non-standard activities. They should have a strong understanding of IP networking concepts that would be roughly equivalent to CCNA/JNCIA level.
Duties and responsibilities
Provision and troubleshooting of all basic services across different regions
Dedicated Internet
Shared Internet
Carrier Ethernet/L2 services
New Product Deployments
Participate in the On Call, Night Shift, and weekend roster
Understand all common network alerts and their impact
Answer Support/NOC queries unaided
Deploy new devices following the template config of other devices
Assists in investigating and resolving network problems
Carries out agreed operational procedures of a routine nature
Handle client calls when needed or through our hotline using softphone applications to provide basic troubleshooting guidelines such as performing MTR or isolation test
The ideal candidate will have:
- Bachelor's Degree in Computer Science, Engineering or related area
- 2 + years' of experience with network administration or general IT
- Solid understanding of IP networking fundamentals (do you know a MAC from an ARP?)
- Strong oral and written English communication skills
- A huge drive to learn and grow as an engineer